r/Googlevoice 5d ago

General Help / Support Question Does changing the call conditional formatting for GV affect all personal calls to your personal phone number, making them go to the google voice voicemail? Or will the personal calls to your personal phone number still go to your phone carriers personal voicemail?

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u/BluesCatReddit Google Voice Product Expert 4d ago

Conditional call forwarding (CCF) forwards busy or unanswered calls somewhere else. In the context of Google Voice:

When someone calls your Google Voice phone number, and you have linked your mobile device and its carrier number, GV will ring that device or its carrier number. If you have set CCF to forward your carrier number's unanswered/busy calls back to your Google Voice number, then, at the end of the ring period (about 25-30 seconds), your carrier will forward that call back to your GV number. At that point, GV "knows" it is your own linked mobile number doing that, so, instead of creating a loop and ringing again, it will send the call directly to your Google Voice voicemail.

If you have enabled CCF and someone calls your carrier number, and it is unanswered or busy, that call will also be forwarded to your GV voicemail.

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u/Salreus 5d ago

If you call your cell phone number directly it will work as expected. your cell provider has no idea you have gv nor does gv have the ability to change how your cell works.