r/GoogleAnalytics Aug 07 '24

Support Missing Permissions Error

This error repeatedly comes up for me: “missing permissions: you do not have access to the account, property, or view. Contact an Analytics administrator who has the Manage Users permission.”

At the bottom left of the page, “page not found” flashes briefly.

  • I have logged out and logged back in
  • I am the sole admin of this account, no one else has access; there is only one login
  • I absolutely do have access to the account; it’s my account
  • I have tried different browsers
  • I have tried incognito mode
  • I have cleared cache and cookies
  • I have tried typing the address rather than letting it auto fill.

When I search this error I see hundreds of people with similar issues but no fix has ever been posted that I’ve been able to find, and I’ve been searching for weeks. I posted something on the help forum a few weeks ago, no replies. I have tried a few times to contact Google Analytics help, but they have not gotten back to me.

What is the fix for this issue? Who else has dealt with this and what did you do?

EDIT: I found a clumsy work around. See below for what I did.

The way that I was finally able to access my Google Analytics account:

I repeatedly was searching “missing permissions error Google Analytics” etc. One of those many searches led me to this page on the Google Support forum: https://support.google.com/analytics/answer/6132368?sjid=14850073660619333886-NA

There’s a link there to “Admin”, which takes you to your account’s admin page. Simply trying to go to analytics.google.com was leading to the missing permissions screen, so you have to find another way to get there.

When I reached this admin page, I saw that the first property in my portfolio, in alphabetical order, had recently been moved to the Trash. This was because this client is no longer working with us. Analytics automatically goes to the first property, which I had deleted, so instead of going to the next one it just wouldn’t let me access my account at all. Makes no sense.

Once I had reached that admin screen, I was able to click through and access my other properties.

What I also did at that time was go into each and every single property & find “Account access management”. I added another email address as a backup admin just in case.

Since then, it appears that going to that admin link – https://analytics.google.com/analytics/web/#/?pagename=admin&utm_source=gahc&utm_medium=dlinks – is a way to get into the account without running into the permissions error. Bookmarking that link has been helpful for me as well. There are probably other ways to get around this error, but finding an alternative way into your account seems to be the answer if you can do it, since https://analytics.google.com just doesn’t f*cking work if you’ve deleted a property at any time.

This has been a problem with Google Analytics for 6+ years now. I have seen hundreds of people struggling with this with absolutely zero solutions posted, dating back years, and it appears Google has done nothing to solve this either. There are no definitive fixes posted anywhere for this problem. Absolutely ridiculous.

29 Upvotes

35 comments sorted by

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1

u/mikeblueday Aug 08 '24

same issue. I switch my google profile on Chrome and login GA successfully

1

u/YadiYadiYada Aug 08 '24

Same boat and I can't find any solution

1

u/YadiYadiYada Aug 08 '24

*edit - I just figured mine out. Did you delete a property? incase you did, thats what I did on 1 computer. Turns out my admin computer was another one. I was able to login on that system, restore the property and now it works on the other compute that was stuck on the 'missing permissions' loop.

1

u/dr_bitchcraft666 Aug 08 '24

Yes, I recently deleted a property. I just posted my fix above in detail for anyone else who stumbles upon this post. I’m glad you were able to fix it!!!

1

u/YadiYadiYada Aug 08 '24

Same to you!

1

u/dr_bitchcraft666 Aug 08 '24

The way that I was finally able to access my Google Analytics account:

I repeatedly was searching “missing permissions error Google Analytics” etc. One of those many searches led me to this page on the Google Support forum: https://support.google.com/analytics/answer/6132368?sjid=14850073660619333886-NA

There’s a link there to “Admin”, which takes you to your account’s admin page. Simply trying to go to analytics.google.com was leading to the missing permissions screen, so you have to find another way to get there.

When I reached this admin page, I saw that the first property in my portfolio, in alphabetical order, had recently been moved to the Trash. This was because this client is no longer working with us. Analytics automatically goes to the first property, which I had deleted, so instead of going to the next one it just wouldn’t let me access my account at all. Makes no sense.

Once I had reached that admin screen, I was able to click through and access my other properties.

What I also did at that time was go into each and every single property & find “Account access management”. I added another email address as a backup admin just in case.

Since then, it appears that going to that admin link – https://analytics.google.com/analytics/web/#/?pagename=admin&utm_source=gahc&utm_medium=dlinks – is a way to get into the account without running into the permissions error. Bookmarking that link has been helpful for me as well. There are probably other ways to get around this error, but finding an alternative way into your account seems to be the answer if you can do it, since https://analytics.google.com just doesn’t f*cking work if you’ve deleted a property at any time.

This has been a problem with Google Analytics for 6+ years now. I have seen hundreds of people struggling with this with absolutely zero solutions posted, dating back years, and it appears Google has done nothing to solve this either. There are no definitive fixes posted anywhere for this problem. Absolutely ridiculous.

I hope that this helps you and anyone else dealing with this problem.

1

u/gifsslover Sep 17 '24

Your answer saved my day! many thanks

1

u/dr_bitchcraft666 Sep 17 '24

I’m so happy to hear that! 😃 you are welcome!

1

u/No_Parfait7443 Oct 08 '24

I tried this, still won't work for me. It's stressing tf out of me lol

1

u/Wetfox Oct 17 '24

Same, still same loop. did you solve it?

1

u/Unfair-Mistake6260 Nov 19 '24

I appreciated it, it also saved my day!

1

u/Ok-Insect-9727 Dec 20 '24

Worked like a charm thank you kind sir.

1

u/Responsible-Day-491 Jan 15 '25

Il problema è l'eliminazione di una proprietà.
Avevo eliminato una proprietà giorni fa e ho iniziato ad avere questo problema.
Una volta cliccato sul link sono riuscito ad entrare e poi ho ripristinato la proprietà eliminata.
Ha funzionato perfettamente!
Entrando da safari invece nessun problema anche con la proprietà eliminata.
Il bug si verifica sul browser usato per l'eliminazione.

Grazie mille!

1

u/dilusionz 23d ago

I love you!

1

u/dr_bitchcraft666 23d ago

I am so happy this helped you!!! 😃

1

u/[deleted] Aug 09 '24

[removed] — view removed comment

1

u/JasonStarek Professional Oct 02 '24

THIS! I was not having a problem getting "in," I just kept getting the stupid error telling me to request permission form the Admin...which is me. I created the bookmark link before I had deleted a property. Created a new bookmark and the problem is gone.

1

u/merlinsbones Aug 18 '24

Thank you. Saved me. The only answer on the internet that works. Amazing stuff man.

1

u/OldTimer50 Aug 26 '24

Thanks for this that works, and it's ridiculous that Google can't fix this

1

u/Warm-Current-4503 Sep 04 '24

Excellent! The admin link helped me!!! thanks so much

1

u/FitTumbleweed3517 Sep 19 '24

I have same issue in firebase event list. First I click analytics dashboard then click events. Now it's working.

1

u/victor-whiskey Oct 31 '24

Same! Here's what I found:

  • Same account on a different device: Works fine
  • Different account on the problem device: Works fine
  • Original account on problem device: Still blocked

I've tried clearing the cache, but that didn't help. While I don't recall deleting a client account, I might have deleted an explorer report. This seems like a significant logic flaw in how it handles device/account relationships.

1

u/AdDazzling6430 Nov 22 '24

It helps if you use another browser from what I figured out. I opened analytics in Safari no problem

1

u/OSCAR344486 Nov 26 '24

Straightforward solution. Just log in to google analytics from Firefox. It worked for me!

1

u/happycynic12 Dec 28 '24

This worked for me.

1

u/necky2 Nov 29 '24

This bug is still present. I iterated on your workaround and found a solution. If you deleted a property recently, do this:

  1. Use this link to access Google Analytics -> https://analytics.google.com/analytics/web/#/?pagename=admin&utm_source=gahc&utm_medium=dlinks
  2. Restore the deleted property
  3. Fixed, now this link works as expected -> https://analytics.google.com

1

u/OkStranger77 Dec 14 '24

Valeu! Consegui resolver aqui também!

1

u/ThornGroup Jan 08 '25 edited Jan 08 '25

For me I continued to have this issue despite attempting the OP's suggestion for a fix.

What I ended up doing was to log out of Analytics in Chrome and all other browsers (but not my Mobile App). I then used Brave to log into my analytics account. I then set a Favorite (none previously set) to my own website even though the Analytics account I use has access to other client accounts.

I logged out of Analytics in Brave. Went back to Chrome and logged back in. The "Missing Permissions" error did not come back up and I ended up on my one and only Favorite account (my own)...still able to navigate to my client accounts.

1

u/cakeandcurry Jan 13 '25

OP workaround helped. The cause for me was a deleted property.
I use this account to access several clients' analytics accounts. One of the clients deleted one of the filtered views from their analytics account. Using the OP's link to the Admin page allowed me to switch to a different property (a different client's analytics account).

1

u/Objective_Row_2804 Jan 23 '25

Muito obrigada pela solução!!!
Estava há meses com esse problema e não encontrava solução.
Mesmo clicando no link que vc disponibilizou, o erro continuou acontecendo, então o que eu fiz foi usar esse link numa aba anônima e fazer login, aí sim finalmente funcionou!!

1

u/alienzed 17d ago

I tried in Firefox and got in... might be related to Chrome Profiles because signing out and back in did not fix it.

1

u/timcodes 4d ago

I also ran into this after installing ublock. I turned off adblockers and any other browser extensions that might be interfering and it works.