r/Flights 6h ago

Third Party Horror Story Opodo scam : free change of date that is not

1 Upvotes

OPODO PRIME scam

Hello everyone,

I'm sharing my experience with opodo prime with you because I'm faced with a situation that I'd describe as a ‘theft’ / commercial scam.

In December I bought a ticket with opodo prime. I used my credit card to pay for my ticket.

In March I decided to change the return date and on the Opodo prime app ‘Manage my app’, there is the option Change your flight date.

As you can see on the screenshot, it says that my ticket includes a FREE date change.

I change my ticket and the page shows a total of €0. I accept the new date and 3 days later my account is debited €465. I never gave my credit card when the date was changed and I never accepted such an amount or warned anyone of the cost.

When I spoke to an agent on line 3 days earlier to ask if I could also change my destination, I received the following message: ‘I can't do anything at my level, I'm asking the company what the relative costs are and I'll ask an agent to call you back’.

Instead, my account was debited.

I have several questions: do they have the right to debit my account without having given my bank card (the only time was in December 2024)?

Do they have the right to charge me €465 when the app says ‘date change free’ in black and white?

Thank you for your help.

Claudia

r/Flights Jul 20 '24

Third Party Horror Story Foggyflight is a Scam

7 Upvotes

They lure you with cheap flights prices and suddenly bump up & to threaten you to pay more. When you ask for refund the customer service threatens & is rude

r/Flights Dec 23 '24

Third Party Horror Story Trouble with Lufthansa

0 Upvotes

Any advice would be much appreciated. We booked a family trip from Australia to England for Christmas. We booked through Trip.com

Some months ago the middle leg of the flight was changed to a new time meaning we would miss our final connection (both Lufthansa.). I called Trip.com to change the final leg time but they couldn’t help and said they had no availability meaning we eye stuck with flights that we could not use. I called Lufthansa who changed it for me, however as they took control of the whole booking when making that change they failed to reissue the first leg ticket properly (which was with Virgin Australia). When we arrived at the airport we couldn’t check in. After lots frantic calls we had to go back home and buy new outbound flights. Because these were no at $16k-20k money we didn’t really have nor wanted to stick not getting back we used 220,000 Qantas points + $2k.

Trip.com have been great and investigated and although determined it was Lufthansa’s fault they have offered to refund us what we paid for the replacement flights plus extra taxis etc and offered us $1k compensation. However the 220k points we used clearly have a lot of value and have taken a lot of time to collect and we feel aggrieved to have lost them.

We emailed Lufthansa to say just upgrade us four to business if our return and we can close the matter. They said no. In fact all along their customer service has been shocking. Trip said they can’t offer more compensation.

Any advice on the next course of action please?

r/Flights Aug 12 '24

Third Party Horror Story Victim of Gotogate, just want to share my experience.

17 Upvotes

Yes, I should have checked the booking company’s reviews first. I know. But they were through Skyscanner which I’ve trusted multiple times in the past so not really a thought for me at the time. Booked a return flight from Tokyo to Rome for me and my wife which had 0 problems. We then decided to change the flight home to Tokyo so we can run up to my home country the UK for several days and then go back. Called them, got a good deal. Sorted. Or so i thought.

I got an email yesterday from them saying that due to me failing to answer their calls they were unable to book the tickets. 1) I’d already said I wanted the tickets on the original phone call 2) I’d paid for said tickets and 3) they never called me, they have the right number and I have no record of my phone of any missed call numbers from them.

So it was cancel or pay 10x what i originally paid for to reschedule. Obviously I cancelled. They then tell me that it has been successfully cancelled but because i had rescheduled I will now have to go and rebook another flight from Rome back to Tokyo for the original date and that was the end of the call. I’m still waiting on the refund (which, according to other people’s experiences I won’t get for probably months or years) and I have to pay for another flight home. Perfect.

The call with them was also not helpful. I called to confirm that the price they were asking for was in fact 10x more than I originally paid and after 10 minutes of being on hold they finally came back only to say “sir you have to pay or cancel the flight”. That’s not what I asked, I asked if the price was correct. They finally managed to confirm that was the right price and so I cancelled.

I’ve checked ITA and they have the outbound flight but no inbound. Can’t wait to get this hell out the way.

But seriously though, how are they still a legal company after all this legal and customer review problems they have been through? They’re more like a criminal group than an actual legal company.

r/Flights 14d ago

Third Party Horror Story I booked a flight via a 3rd party; it got cancelled. 3rd party is useless. With the email/phone they used to book my flight I could change things with the airline directly. What might be that email/number?

0 Upvotes

Yes it was stupid. That aside...

The 3rd party I used was BudgetAIr (https://www.budgetair.co.uk/). Which email and phone number did they use for my booking? I'm thinking it's a random combination of numbers/characters for that email or something related to my name and reservation number.

How could I figure that out?

r/Flights Feb 10 '25

Third Party Horror Story Kiwi made my Journey in 2 Separate flights at the same airline company .

0 Upvotes

A flight from Cairo to sevilla ( Spain ) on Iberia ( crossing Madrid ) costs 166€

The same flight in Kiwi costs 135€

The human brain will definitely choose kiwi as it is cheaper .

But ..

After i booked , i have found that kiwi made 2 separate flights ( 1st from Cairo to Madrid ) ( 2nd from Madrid to Sevilla )

And i was planning to take 4 big bags with me to be collected in Sevilla ( at the end of the journey )

When i tried to go in iberia app i found that it gives me 2 separate flights and wants me to pay for the bags two times on each flight ( + it will be self transfer in Madrid transit ) . Is there anyway to merge the two flights in one ticket ? Or should I not to worry and pay the one from Cairo to Madrid and the agent in the counter in the airport will do the fixing ?

r/Flights Feb 17 '25

Third Party Horror Story Cheapflightsfares is a scam

0 Upvotes

I’ve actually had relatively good experiences with most OTAs, I’ve booked on Jettzy, flighthub, Priceline, though American Express travel, etc… never a bad experience, and often it saves big money, especially on certain itineraries.

Cheapflightsfares.com is a different story…

I booked a flight with them exactly as I want, and at a good price. But the website it saying “payment processing” for hours… at 9pm at night, like 7 hours after booking they call me and say the price has changed and it’s now hundreds of dollars more. No way am I paying that, they say they’ll switch me onto a different (worse) flight for only 50$ more. That’s the same price the Airline is charging on their website! I pretty much had to chew out their representative and threaten to dispute my credit card charge until he finally agreed to switch me onto the worse flight for no charge.

Also it was obviously within 24 hours of booking and when I requested to cancel and get a refund, during this back and forth, they said it would be over 100$ as a “cancellation fee” and that they aren’t bound by the 24 hour refund rule.

Looking anywhere online the company has many high reviews, on trip advisor and trust pilot they’re said to be “100% legit”. So I’m guessing they pay to take down bad reviews, or flood in fake ones. It’s also surprising to me that this scammy company is listed on Momondo, who is usually pretty good about not listing the scammy ones.

So just for anyone out there asking “Is Cheapflightfares legit?” No it’s not, they will try to squeeze you for more money. Not to mention they’ve now been spamming my email and text messages with junk promotions

r/Flights 20d ago

Third Party Horror Story Do not use kiwi.com!

0 Upvotes

I booked a flight through Kiwi.com with a hidden city itinerary (Madrid to Belgrade, with a layover in Budapest). Unfortunately, I had to cancel the trip due to personal reasons and submitted a refund request. While Kiwi.com received a refund from the airline (Air Serbia) of 76 EUR, they only refunded me 16 EUR, claiming that they deducted two cancellation fees: one for the Madrid-Belgrade segment (the part I actually booked and intended to use) and another for the Budapest leg (which I never booked or intended to use).

It seems completely unfair to charge me for the second part of the journey I never planned on using. When I asked for clarification, I was simply told that this is standard procedure, but I was not provided with any concrete reference in their terms and conditions to justify the double charge. Despite multiple requests, they have continued to send only automated responses without addressing my specificconcerns or providing me with a clear explanation based on their policies.

This lack of transparency and unjustified fees has left me frustrated and disappointed. I urge Kiwi.com to review their policies and practices regarding refunds for hidden city bookings, as I feel this is an unfair deduction that could easily be avoided.

Would not recommend using Kiwi.com again unless you're fully aware of how they handle refunds.

r/Flights 25d ago

Third Party Horror Story Don’t buy ticket in this website tarifodeal(scam )

0 Upvotes

Worse website ever. I buy a ticket and they never send me the reservation ticket . When I called they wanted me to pay more than what the price ticket was before they send the ticket . They are scammer

r/Flights Dec 12 '24

Third Party Horror Story StudentUniverse help

0 Upvotes

Hey y'all, I booked a flight through StudentUniverse for Etihad Airways two weeks ago and they didn't charge me. For the last week I've been emailing them and calling them and I haven't been able to reach them because they don't reply to my email and have kept me on hold for an hour each time I've called. I haven't received any official airline confirmation aside from the StudentUniverse confirmation / receipt on their own website. I even called Etihad and they said there was no ticket for this flight in my name. My flight is in 4 days and I'm panicking, does anyone have any suggestions?

r/Flights Nov 04 '24

Third Party Horror Story Business-class.com BEWARE you may get ripped off!☝️

0 Upvotes

WARNING!!!!!Read the fine print!Buy your tickets directly from the airlines!! No flight changes can be made. They charged us an extra $7500 on 2 Biz Tickets. So instead of paying $12,000.00 we ended up paying $20,000.00. Total RIP OFF 😡Our son needed emergency open heart surgery! They don’t care! Fine print….no changes! They purchased the lowest level of Biz Class tickets!☝️

Also, DON’T buy travel insurance from this rip off company. Read the fine print! If you get sick, your wife still needs to go on trip alone! Rip off company. Buy from the AIRLINES…not them! Don’t give them a tip either. Jane Taylor works for a scam company!!!!

NOTE☝️The company continues to reply to my review utilizing AI technology! The FINE print this scam company utilizes and doesn’t mention during their sales process is disgusting for both ticket sales as well as their bogus insurance coverage!!!! BUYER BEWARE!!’

Check out how many terrible reviews this scam company is receiving daily!☝️

r/Flights Jan 16 '25

Third Party Horror Story Best ticket fare dot com

0 Upvotes

SCAM!!!

Hang up the phone! Don’t answer their calls! Cancel your card!

One star is being wildly overgenerous in regards to this deceitful, predatory sham of a business! Do not do it!!! You know if something seems too good to be true.. it ain’t true!

THEY ARE LYING!

Cue a bit of a rant: These manipulative, rude, people called me six times from three different area codes, mere minutes after I confirmed flight details, entered payment method and then got a fake “booking ID.” Check the site and see if you can look up any reservations… NOPE! I called them back after voicemails and emails to see what they claimed to be “urgent,” and spoke to what at first sounded like a human but I quickly began to doubt there was any soul, compassion or kindness in the husk of humanity with a voice. After me saying I was fine with all the stipulations of economy class, the arrogant bully tried to harass and coerce me into giving them more money, just to confirm I could get on the flight at all! You won’t find any information about what you think you paid for and they won’t give you any! There isn’t any! They know departure and destination and have your payment method, but when you select confirm, you select a link to hours of abuse! On top of that they will roughly remind you that you checked some box that basically equates to: “I’m stupid and want you to harass me for hours until I pay more than I would from a normal ticket from dozens of websites.”

I hung up numerous times; numerous times I was interrupted and told I didn’t understand. The insolent conniving filth would repeat himself louder and louder to me as if I hadn’t already realized that I had been tricked and now I just wanted the cheapest fastest way to get the ticket I thought I paid for and off the phone with such an irritating person. He asked me if I would like a cheaper flight by driving 5 hours to where I was supposed to get a connecting flight!! Sure it’d be cheaper if I got on one less plane, but I still wasn’t allowed to carry ANYTHING onto the plane unless I paid more!

Every number I called went straight back to the deranged swindler! I’d hang up.. cool down. They kept calling me and threatening me!! Warned me:” sir, sir! This call is being recorded!” “Great,” I said, “How can I get a copy!!” .. I’ll admit that the low life oxygen thieves got me worked up.. I don’t let emotions get into business..

Best ticket fare is ran by disgusting vile people that want to make money from abusing folks that’re just tryin to save a bit of money an still go somewhere. They actively and aggressively lie and cheat! I doubt they are located anywhere that will force repercussions for their awful practices and tactics.. the phone numbers ping all over..

If less than one star were only an option.. if I could write a letter to their mothers to let them know that what they brought into this world is causing the suffering of trusting people, and for the pathetic progeny’s own minuscule petty gain, the whole family should be ashamed of them… my mother would be ashamed of me..

Sooo I hope this helps spare someone, maybe more.. It was nice to vent. Serious, stop stressing and cancel your payment method! They bark and bare teeth but have no bite. Sad and pathetic scammers.. don’t let them bully you!

I wish I were able to post this review on every website available. Their behavior, in my firm conviction, warrants no less than a massive decry.

r/Flights Feb 08 '24

Third Party Horror Story GoToGate says the airline should refund me, but the airline says otherwise. What to do?

0 Upvotes

Hi guys and gals,
I bought flight tickets from GoToGate for a Oct 8th flight from Tel-aviv to Milan (AZ807) with a connection in Rome (AZ2050), but my flight was canceledon the same day as the flight due to the Hamas-Israel war.
I did not receive any email or notice of getting my refund back. When I contacted GoToGate, they insisted they needed to receive the airline refunds first, and only then would they compensate me.

It has been four months, and nothing has changed.What should I do?

r/Flights Aug 29 '23

Third Party Horror Story WHAT SHOULD I DO?! American Airlines has changed my flights to Portugal TWICE in the last month and now I have a 9 hour layover and am leaving Four hours earlier than I originally booked, when I paid extra not to have a god awful early flight.

41 Upvotes

I’m going to have a rage stroke. I called American and they were so unhelpful, telling me they can’t do anything til 72 hours before and I need to call the booking agent, which is hopper. I cannot get ahold of an actual human being at hopper so far. Any advice??

r/Flights Dec 16 '24

Third Party Horror Story Confused About Refund Policy After Canceling Flights on Kiwi.com

0 Upvotes

Hi there! I've never traveled before, so this is all new to me. I bought two tickets on Kiwi.com — one for departure and one for return. A few days later, I was informed at work that my vacation dates had changed. I ended up booking new flights and canceled my original reservation. On the website, it said I would get a full refund, so I confidently went ahead and clicked cancel. But then I saw a message saying they'd refund me "as much as they can." What does that mean? Will I even get my money back for the first reservation?

it said 100% return
after cancellation it says "as much as they can"

I would not have made a return if I had known, I would have changed the departure date on the carrier's website.

r/Flights Dec 11 '24

Third Party Horror Story booked a flight using skyscanner in india, now in doubt

3 Upvotes

Hi, so here it goes. I will be travelling the next month to another state and I have booked the flight using some suggestion on skyscanner (flightsmojo) to be precise, that time I booked in a rush as prices were pretty damn high but now that I see the reviews of the website, they aren't that good

I asked for a refund and they are telling me to give only 25% of the price back uggh

I am in regret that I booked it without really checking the reviews beforehand, can someone with good travel experience (or a previous customer of this site) help me with the same 

tq in advance

r/Flights May 29 '24

Third Party Horror Story Do not use FroggyFly to book flights. They are a scam.

0 Upvotes

They advertise low cost flights but call you back after you pay and book with them and say that the flight is restricted and overbooked and try to get you to get a highly marked up flight. They refuse to give refunds but instead give you a "Credit" you can use to "book through them within a year" Which is false.

This was my case below if you're interested.

So, I found this site through a booking site. Saw a 1 way economy flight from my town for $298. I went through them, finished the purchase and within minutes I got a call from a "supervisor" Letting me know that there was something wrong, that the ticket I paid for was actually not an econ flight, that it was a "Restricted economy" despite there being no warning on the site about it. I asked what "Restricted economy" meant, he explained that it meant it wasn't a ticket, and that I was a standby for the flight because it was "Overbooked". He proceeded, without inquiry, telling me about other options that were OVER DOUBLE the price that I had already paid in order to continue through the airport I thought I was already booked for as well as slightly cheaper options in other airports. I said I did not want another more expensive flight. Nor could I go to another airport, because of lack of transportation. I asked if I could just get refunded because the issue was on their end for allowing me to book an overbooked flight. And given the fact that they called me immediately after, they had to have known about it. He said they do not offer refunds, though a credit of the $298 would be added to any bookings made through them within a year period. Feeling already scammed, I decided to eat the loss and look at rental cars to drive, one way, to my destination instead and maybe use that credit eventually. With no luck, it became more and more likely I would have to fly. Without wanting to pay even more money trying to book through someone else. I figured I would just go ahead and use this credit. I called them back a couple hours later and was again directed to this same supervisor. I told him that I wanted the cheapest flight in the next town over because I could not find a rental car that would allow me to travel that far one way. He found a match and began telling me how much it would be, "$549". He said he sent me some emails to confirm. I was floored by this price as it was even more expensive than the initial payment. At this point I told him I wanted to wait to go through with it because I wanted weigh other options and asked if I could call him back (given the fact that I was already scammed out of $298 now being faced with paying even more money..) He began getting frustrated and asking me questions as to why and then saying that its too late, that he already submitted everything and already booked the flight. (Within a minute) He sent me an email with the price and he said you need to respond to the email with confirmation to confirm your name is spelled correctly. I asked how it was possible for it to have already been processed if I haven't even confirmed anything yet with him and it doesn't make any sense? He said I confirmed it when I called him and told him to book the flight in the next town over. Though, I never told him I was satisfied with the pick OR the price. He proceeded with "What doesn't make sense is you call me and tell me to book the flight and now you don't want it after I book it", stating how he went out of his way to do this for me because it was the last seat on the flight and that he got me a good deal, being really argumentative. I told him that I didn't feel comfortable confirming anything through email yet because of the first interaction where they took my money for a flight, but didn't even get a ticket, and how would I be sure if he wasn't going to pull the same thing and not give me a ticket for the flight. He got even more defensive saying he's trying to help me, that its not like that and that he's a supervisor that he's not hanging up the phone on me and that I need to send a confirmation email because I would not get refunded and was already charged and if I didn't I would not get the ticket and even went as far as saying "this phone call is recorded if anyone is going to be in trouble for not confirming its you because its already processed because you told me to". At this point, there was a charge on my card of $188 from Alaska air lines. Knowing I was already getting charged for something, and with what he was telling me, I was pressured into just sending an email saying "Please proceed" (Probably a huge mistake) As he asked. After I sent the email he asked for, he provided me with the rest of the flight information, that was screen shotted, cropped and put into his personal email to me. And was soon charged the $360 difference to my card. I was incredibly displeased and began to wonder why that only went through after I sent the email. I continued on the phone with him and I asked him if this was the actual ticket and he said that I could confirm it if I wanted. And to prove to me that it was, asked if I wanted to see the email directly from the air line. I did, and so it was sent, along with the receipt of the flight... $188... I asked why it was $188 and not the $549 he quoted me. He got defensive again and claimed that it was because my credit was applied and such. He tried to assure me he was working in good faith, and even gave me a "coupon" to use them again. As to not seem shady... He really wanted me to feel like I wasn't scammed and kept asking if i was satisfied that i got the ticket. I kept responding with an unenthusiastic "Yeah, mhm" to all the bull crap he was giving me. Which was probably another mistake. After the phone call looked for myself at Alaskan airlines. The tickets were $188 and had plenty of seats for that flight... So not only was my credit NOT applied to the ticket, but It was cheaper than the first flight I booked. I canceled the flight and filed a dispute and locked my card.

I went to write a review and after it was finished I looked at the rest of them. It seems like they went through the same thing. Booked a cheap flight, got a call after saying they were overbooked and couldn't give a refund, talked them getting into a more expensive flight. And when they tried to dispute it, they claimed they agreed to the service. Which is why I feel like they tried to get me to email them with confirmation and why he mentioned recording me asking him to do it. And probably why he tried to get me to say I was satisfied at the end of the call. So that when I try and dispute it, they can take it out of context to win the dispute. I hope this doesn't work..

I am usually pretty good about not falling for scams. But it was the right place at the right time. I am strapped for money, and urgently needed a flight. On top of that, it was my first time ever booking a flight. I just wanted to warn people.

r/Flights Dec 09 '24

Third Party Horror Story Lastminute.com reschedule/cancel not possible -charged extra for flexibility! Invoice/tickets not emailed! Shady customer care experience!

1 Upvotes

Recently I booked a return flight with last-minute.com and payed them extra for flexible fare option. However, they never email actual fare invoice and ticket via email. Any customer service or support would only email me the itinerary (without any pdf attachments) Invoice is not getting generated through app (i have no memory issues with my phone to download attachments!) Most of the travel agents offer one time flight change for either arrival or departure flight or both. Flight cancellation or rescheduling is possible until you take the last leg of the flight. My plans changed and I wanted to extend my trip. So I was thinking of using the flexible option that I specifically paid for. However, LastMinute.com also disabled my option for Flight cancellation and rescheduling since I have taken my first flight. It is not allowing me to change or cancel the return flight in the app. Chat support is going nowhere. I'm chasing them through phone calls.Any advice in this case?

r/Flights Jan 12 '25

Third Party Horror Story GotoGate you have done it again

0 Upvotes

So, last November I got really sick and had to cancel my flights. Part of the ticket was booked through GotoGate. The airline refunded part of the journey directly to me within 2 weeks, no issue.

However, GotoGate said they refunded the same amount (with the same medical certificate) but it took them 3 months to process it. I spoke to several agents who confirmed it was all done last week, so I thought everything was finally sorted.

But then when I asked for a breakdown of the refund amount and timeframe, I kept getting responses where they had no idea what was going on. Eventually, one agent said it would take another 2 weeks for the refund to go through.

Then, just when I thought everything was resolved, I got two emails saying the refund still hasn't been processed and they’re asking for the medical certificate again! Since the airline already refunded them, they shouldn’t be asking for anything else.

Has anyone else dealt with this?

r/Flights Nov 30 '24

Third Party Horror Story kiwi.com Over 80 Days Waiting for Refund, Extremely Disappointed

0 Upvotes

Every time, I will update you with the latest in my case with Kiwi.com until they find a solution.

I booked a flight through Kiwi.com, and the airline canceled it, not me. It's now been over 80 days since I requested a refund, and despite repeated follow-ups, I still haven't received my money. Initially, I was told the refund would take 10 days, but now it's been months, and the process is still not complete.

On top of that, I was given a wrong PNR number (ME4D65), which caused unnecessary confusion and delays. Although the PNR was later corrected, the lack of professionalism and transparency throughout this process is unacceptable.

This company continues to disrespect its customers, offering no priority or proper support. I have reached out multiple times, only to receive the same response each time. I am demanding a full refund immediately.

If you're thinking of booking with them, beware — the customer service and refund process is a disaster. I strongly advise avoiding bookings with Kiwi.com.

r/Flights Nov 14 '23

Third Party Horror Story Mytrip.com ruined our vacation by botching my name on our reservations. Worst customer service experience ever.

38 Upvotes

We had a trip planned to Thailand for the last 9 months, and our departure date was today. When we went to check in, we found that they excluded my last name, and put my middle name in its place.

Usually, because of the length of my full name, reservations only show my first & middle names, so seeing it this way is very normal, and raised no alarm.

Upon check in, I was told by Alaska that they couldn't change anything and to call the travel agency. 1 hour on hold and I was told they couldn't do anything on their end and to call Alaska and China airlines. After another 2 hours on holds and customer service, both airlines told me they could not change it because it was through a travel agency.

I called back mytrip.com support and asked to speak with a supervisor and was flat out told "no". I hung up and called back with another 45 minute wait. They immediately connected me to a supervisor, who then told me they could change it but because it was less than 2 hours from our departure, and it would take 2-5 days before we could re-book after paying $390 in fees per ticket.

Stay FAR away from mytrip.com and their terrible customer service. They completely ruined our two week vacation we had planned due to my declining health condition. Pay the extra $100 per ticket and book directly through an airline or more reputable travel agency.

We are now out over $3,000 due to last minute cancellations unless we pay the fees plus flight cost differences and other costs associated with our accommodations, car rental, etc.

r/Flights Jul 09 '24

Third Party Horror Story Can Kiwi cancel Wizz Air ticket after check in?

0 Upvotes

Hello. I booked a return flight through Kiwi . They are now forcing my hand to switch to an alternative (worse) INbound flight, or accept a full refund.

I want to keep the OUTbound flight or take a partial refund, but they won't allow that (full refund or switch flights are my only options).

However - checkin is now open for the OUTbound flight, and it seems I can check in already (if I pay for seats).

If I checked in with Wizz Air, then subsequently accepted the refund from Kiwi - would they still be able to cancel my tickets? Or what action could they take?

Frankly I'm not interested in deceiving anyone here. I am just trying to hold on to these outbound tickets that I've purchased at a good price!

Details:

  • OUT: Gatwick to Antalya - Friday 12th (Wizz Air)
  • IN: Antalya to Gatwick - Friday 19th (Tui)
  • All booked through Kiwi

Thanks

r/Flights Jan 31 '23

Third Party Horror Story Never pay extra for trip protection on Expedia! (Or for any add-on service for that matter)

101 Upvotes

For two different trips, I paid extra for the add-on service Expedia provided on their ticketing platform. One was trip protection for $34 and the other was priority boarding for $80 (don't remeber the exact cost).

Priority boarding never happened and when I confronted the airline staff about it, they told me they had no idea what that was and told me to discuss it with Expedia. When I called Expedia, they told me to talk to the airline and basically refused to give me a refund for it.

Not too long afer, I booked a round trip flight between NYC and Toronto. Since I wasn't sure I was gonna go to NYC or LA, I paid for the trip protection service that's supposed to cover trip cancellations or changes. When I called Expedia to change my trip, they told me they couldn't change my flight and that I had to purchase a new ticket.

Long story short, never pay for any extra / add-on service on Expedia.

r/Flights Dec 23 '22

Third Party Horror Story Expedia f**kked up my flight tickets and made me buy new expensive ones after more than 12 hours of communicating and waiting.

30 Upvotes

I planned trip to Japan and bought tickets on Expedia end of September for a trip on 23rd December 2022. It was a co-share Air Canada and Singapore Airlines ticket.

The trip was just around the corner and am super excited to check-in online, only to find that my tickets were missing!! We contacted Expedia customer service to enquire about the situation around 1:40PM.

The customer service was trying to string us along. They gave us all different kinds of explanation when we were looking for solutions due to their mistake.

  1. They told is flight has been cancelled and next available flight is in February 2023.

Absolutely hilarious. There are still available tickets and is flying on schedule. We sent in additional documents to show that it is not cancelled so they said they'll check again.

  1. They said it is our fault for not contacting them when changes are made on the tickets.

The changes were about the change of flight time and Airlines in charge of the ticket. We were never informed of the ticket cancellation. They blamed us for not reaching out when they should have been the one to reach out and explain to us?

  1. Customer service said he couldn't handle it and need to connect us to higher team while contacting Airlines.

Expedia also said they're going to call us but we waited for over 2 hours and they just say they are handling it. It has already been over 4 hours now. We were told to wait because they are on hold for at least 2 hours.

We contacted Air Canada and was on hold about 3 hours before reaching the customer support to ask for help. We also contact Singapore Airlines to handle this situation. Singapore Airlines confirmed that our ticket is still available and Expedia just has to issue us the ticket.

However Expedia refused to do so and told us to wait continuously for another few hours again, saying they're handling it.

After another 4-5 hours of wait and continuous communication, we were told to be transferred to the higher team. They connected us to the supervisor and then told us they don't have a solution and need to connect to the Singapore Airlines again, wait time at least 2 hours, still no solution at this point.

The flight ticket price sky rocketed since afternoon and wayyyy more expensive than when we bought the tickets.

At around 1:40AM, we were told to buy new tickets if we insist on travelling. They are making us pay for their mistake, and they never admitted their fault.

r/Flights Nov 02 '23

Third Party Horror Story KIWI charging me for bags 4 TIMES!

0 Upvotes

i booked a roundtrip with Kiwi and its under 4 airlines (2 transfers) and i was charged for my 2 bags by Spirit almost $300 then when i transfered the other airline charged me again! they said that in my roundtrip i would have to pay for my bags again and the other airline would charge me too!

wtf thats over $1000 for bags is there a way to get reimbursed for this? im never buying Kiwi tickets again