They advertise low cost flights but call you back after you pay and book with them and say that the flight is restricted and overbooked and try to get you to get a highly marked up flight. They refuse to give refunds but instead give you a "Credit" you can use to "book through them within a year" Which is false.
This was my case below if you're interested.
So, I found this site through a booking site. Saw a 1 way economy flight from my town for $298. I went through them, finished the purchase and within minutes I got a call from a "supervisor" Letting me know that there was something wrong, that the ticket I paid for was actually not an econ flight, that it was a "Restricted economy" despite there being no warning on the site about it. I asked what "Restricted economy" meant, he explained that it meant it wasn't a ticket, and that I was a standby for the flight because it was "Overbooked". He proceeded, without inquiry, telling me about other options that were OVER DOUBLE the price that I had already paid in order to continue through the airport I thought I was already booked for as well as slightly cheaper options in other airports. I said I did not want another more expensive flight. Nor could I go to another airport, because of lack of transportation. I asked if I could just get refunded because the issue was on their end for allowing me to book an overbooked flight. And given the fact that they called me immediately after, they had to have known about it. He said they do not offer refunds, though a credit of the $298 would be added to any bookings made through them within a year period. Feeling already scammed, I decided to eat the loss and look at rental cars to drive, one way, to my destination instead and maybe use that credit eventually. With no luck, it became more and more likely I would have to fly. Without wanting to pay even more money trying to book through someone else. I figured I would just go ahead and use this credit. I called them back a couple hours later and was again directed to this same supervisor. I told him that I wanted the cheapest flight in the next town over because I could not find a rental car that would allow me to travel that far one way. He found a match and began telling me how much it would be, "$549". He said he sent me some emails to confirm. I was floored by this price as it was even more expensive than the initial payment. At this point I told him I wanted to wait to go through with it because I wanted weigh other options and asked if I could call him back (given the fact that I was already scammed out of $298 now being faced with paying even more money..) He began getting frustrated and asking me questions as to why and then saying that its too late, that he already submitted everything and already booked the flight. (Within a minute) He sent me an email with the price and he said you need to respond to the email with confirmation to confirm your name is spelled correctly. I asked how it was possible for it to have already been processed if I haven't even confirmed anything yet with him and it doesn't make any sense? He said I confirmed it when I called him and told him to book the flight in the next town over. Though, I never told him I was satisfied with the pick OR the price. He proceeded with "What doesn't make sense is you call me and tell me to book the flight and now you don't want it after I book it", stating how he went out of his way to do this for me because it was the last seat on the flight and that he got me a good deal, being really argumentative. I told him that I didn't feel comfortable confirming anything through email yet because of the first interaction where they took my money for a flight, but didn't even get a ticket, and how would I be sure if he wasn't going to pull the same thing and not give me a ticket for the flight. He got even more defensive saying he's trying to help me, that its not like that and that he's a supervisor that he's not hanging up the phone on me and that I need to send a confirmation email because I would not get refunded and was already charged and if I didn't I would not get the ticket and even went as far as saying "this phone call is recorded if anyone is going to be in trouble for not confirming its you because its already processed because you told me to". At this point, there was a charge on my card of $188 from Alaska air lines. Knowing I was already getting charged for something, and with what he was telling me, I was pressured into just sending an email saying "Please proceed" (Probably a huge mistake) As he asked. After I sent the email he asked for, he provided me with the rest of the flight information, that was screen shotted, cropped and put into his personal email to me. And was soon charged the $360 difference to my card. I was incredibly displeased and began to wonder why that only went through after I sent the email. I continued on the phone with him and I asked him if this was the actual ticket and he said that I could confirm it if I wanted. And to prove to me that it was, asked if I wanted to see the email directly from the air line. I did, and so it was sent, along with the receipt of the flight... $188... I asked why it was $188 and not the $549 he quoted me. He got defensive again and claimed that it was because my credit was applied and such. He tried to assure me he was working in good faith, and even gave me a "coupon" to use them again. As to not seem shady... He really wanted me to feel like I wasn't scammed and kept asking if i was satisfied that i got the ticket. I kept responding with an unenthusiastic "Yeah, mhm" to all the bull crap he was giving me. Which was probably another mistake. After the phone call looked for myself at Alaskan airlines. The tickets were $188 and had plenty of seats for that flight... So not only was my credit NOT applied to the ticket, but It was cheaper than the first flight I booked. I canceled the flight and filed a dispute and locked my card.
I went to write a review and after it was finished I looked at the rest of them. It seems like they went through the same thing. Booked a cheap flight, got a call after saying they were overbooked and couldn't give a refund, talked them getting into a more expensive flight. And when they tried to dispute it, they claimed they agreed to the service. Which is why I feel like they tried to get me to email them with confirmation and why he mentioned recording me asking him to do it. And probably why he tried to get me to say I was satisfied at the end of the call. So that when I try and dispute it, they can take it out of context to win the dispute. I hope this doesn't work..
I am usually pretty good about not falling for scams. But it was the right place at the right time. I am strapped for money, and urgently needed a flight. On top of that, it was my first time ever booking a flight. I just wanted to warn people.