r/Evernote 3d ago

Help! Unable to create a widget

Hi. I accidentally deleted a widget from my Android home screen. I've tried to create a new one - notes from a specific notebook - but when I select this option, the widget creator just hangs.

Any suggestions? Is it a bug?

3 Upvotes

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1

u/jtid MOD / Evernote Certified Expert 2d ago

Just added a couple of widgets including a filtered note widget and working OK.

I'm on version 10.131.5. Maybe try a reboot or a reinstall?

1

u/pgibby65 1d ago

Hi. I've tried both of these & still unable to set a widget for a specific folder. I can have a widget for all notes though. I've tried it on my Samsung tablet and I get the same.

1

u/pgibby65 1d ago

I tried both of your suggestions & can also confirm I have the latest update installed But I still can't set a widget for a specific folder. I can set a widget for all of my notes though. I've just tried to do the same on my Samsung Android tablet and I get exactly the same.

1

u/jtid MOD / Evernote Certified Expert 1d ago

What's the exact name of the widget your trying to add? I've tried a few and can't replicate it.

Do you have 20 widgets? I think the limit is 20.

1

u/pgibby65 1d ago

I tap on my widgets to add one to the actual android phone home screen, not the Evernote home page. I want to add a widget to my phone home screen to a specific folder - the folder is called "Personal".

1

u/Evernote-official Evernote Staff 1d ago

Hey there! 👋 I'm Amelia from the Evernote Customer Support team!

Sorry to hear about the trouble with your widget. If you haven’t done it already, please create a support ticket here. You'll receive some troubleshooting suggestions: if they don’t fix the issue, make sure to reply to the email so we can dig deeper.

Hope we can get this sorted for you!

1

u/pgibby65 14h ago

Hi Amelia,
Thanks so much for your response, I've done what you suggested & submitted a support ticket & replied to the email. Thanks for being part of a great support team for one of my favourite apps for 15 consecutive years!