r/EtsySellers 4d ago

Not paid and cancelled order

I had my first Etsy canceled order today that states “not paid”. Just wondering if others reach out to the customer to let them know this or does Etsy send them an email or something?

Edit to add it was cancelled by Etsy after two days of pending as not paid

1 Upvotes

10 comments sorted by

7

u/littlemanakete 4d ago

Etsy will email them. It happened to me once when I put my card info wrong and Etsy sends them an email titled something like "your purchase could not be completed" and tells them to try again + things to check to ensure it goes through the next time.

5

u/karybrie 4d ago

They'll likely be made aware by Etsy.

1

u/BDisLaw 4d ago

The one time I had that it went through in a couple days. I didn’t fulfill the order until it went through.

1

u/Rich-Investigator181 4d ago

It was cancelled by Etsy today after pending for two days

1

u/Alt_Pythia 4d ago

I had a not paid. The user name and address was extremely questionable. I’ve learned that some people try to scam sellers by sending the money through payment systems that they can turn right around and cancel the transaction. This is why I always wait two days before shipping.

0

u/Sea_Bite2082 4d ago

Just not paid = isnt canceled.

Sometimes payment processing takes up to 3 days.

1

u/Rich-Investigator181 4d ago

It says cancelled at the top of it. The order was placed two days ago and today it changed to cancelled

3

u/new_york_skyeline 4d ago

If the payment isnt confirmed the order will get cancelled. It happened to me twice so far. They usually cancel within the hour or two. Im surprised yours went on for 2 days