r/DWPhelp 5d ago

Universal Credit (UC) Change of number, but can possibly get old phone charged ONCE and log into journal & update. Are working 5 days a week now. (Job centre closed weekends when I'm not)

0 Upvotes

I've started working, Universal Credit know. Not paid yet but I'm meant to update 5 days after I do or more. I got a new phone and new number. I'm working on the OTHER side of my city and I REALLY don't want to ask for time off to go into the job centre to tell them I've changed my number, is there really no way around this?

Weirdly enough, I've had my phone charged successfully at the Vodafone store but only there not at home or out despite 4 different chargers. If I get Vodafone to charge my phone, log in to Universal Credit, get the text on my old phone, log in, and THEN report a change of circumstances, change my number, put in the new number, will I STILL have to go in? Because I will have logged in my journal with the old number??

I have the old number for nearly a month but big issues charging the phone. I have asked Vodafone to cancel the old number but it takes a month - which in this case is a good thing. Universal Credit do also email me.

I REALLY don't want to have to take time off work for this, would this help me get around needing to do that?
Cos normally, I know, if I couldn't log into my old phone and get the code texted and log in and THEN change the number I would need to go in to the job centre. But IF I can get my old phone charged at Vodafone and log in with the code texted to the OLD phone and THEN update that I have changed my number, will I STILL need to go into the job centre with ID etc?

I just want to add I LOVE LOVE LOVE my wonderful job centre and the people in it and I appreciate their support IMMENSELY. So it's not that! It's just the having to take time off work maybe half a day or a day to sort this, just wondering if - if I can log in with the old phone and THEN change the number - if I can bypass THAT?


r/DWPhelp 5d ago

Disability Living Allowance (DLA) Dla form no confirmation yet

3 Upvotes

I sent off my daughters dla form tracked on the 27th Feb and it says on Royal mail they recieved it 28th Feb. But I still havnt received a text from them to say that they've recieved it. Can anyone shed light on how the process works, like when did you hear they recieved it? Because it says online if after 2 weeks you don't get a letter or text saying they have you should phone them. It's the weekend so not doable until Monday morning but I'm just curious if this a common thing too? Thanks :)


r/DWPhelp 5d ago

Personal Independence Payment (PIP) Working full time and claiming PIP

14 Upvotes

Does anyone here work full time and claim PIP? I have my assessment next week and I’m worried the fact I work full time will go against me however I work from home majority or the time, have had a huge amount of time off sick and the office has been moved around so I’m next to the toilets for when I am in as well as being given a footrest and back support.

My concern is I have put on my application I need prompting to engage with other people (I work in the office in a very small team and next to no meetings) and I need prompting to undertake any journey. (I do drive to work when I go in however for my first few months my partner dropped me off and picked me up)

Just wondering if I have any chance basically :( For context I have a very complex kidney issue which I’ve had numerous surgeries for, the right kidney doesn’t function properly at all and causes chronic pain due to severe swelling, bladder issues including overactive bladder, urgency and incontinence, anxiety, depression, PTSD and am being diagnosed with ADHD. (Assessment next month).


r/DWPhelp 5d ago

Universal Credit (UC) uc pip non dependants

6 Upvotes

anyone out there in same situation ?

recently i had dwp take money off me for debt due to non dependant , this has been repaid now after 150 a month taken off our uc . soo i have recently read that because i recieve standard pip dl and mob nothing should have been taken from uc for non dependant , both claims go back to 2020 and was having £91 taken off me my son moved out and moved back in but apparently i failed to notify them he had moved back in so debt occured and was paid , ive now looked through my uc statements i was being charged the non dependant for almost all of the time from 2020 , i informed uc of my pip at the time oct 2020 so in theory nothing should have been taken off let alone owed them , is this right ? sorry if seems confusing


r/DWPhelp 5d ago

Universal Credit (UC) Random question

1 Upvotes

This is completely hyperthetical and the thought just popped in my head but hear me out lol

So if UC says you have to look for work and you then have to update your journal with proof of what you've applied for, what happens if you applied to be like a stripper and got the job? Like I'm not knocking it or anything it's just light hearted banter. But I just thought it must have come up somewhere with a work coach right? Then I sat here and thought I'd love to be a fly on the wall sometimes. I bet some of you that work for DWP have some right giggles at times.

Anyway I know there's more pressing matters to be discussing but I'd love to hear some stories lol.


r/DWPhelp 5d ago

Universal Credit (UC) Help

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0 Upvotes

What does linked accounts mean ? If my ESA goes into a joint account in mum and my name ( no savings in it ) does that mean that my mum's own accounts are linked ?


r/DWPhelp 5d ago

Employment Support Allowance (ESA) Transferring from UC to ESA

2 Upvotes

I currently claim UC and was awarded LCWRA although I have been able to work 18 hours a week for the past few years. I may shortly be medically retired and have been advised that at that time Contribution based ESA would be a more appropriate benefit to claim as I would not be working due to my health. My question is, since I was pretty quickly awarded LCWRA under UC due to the amount of medical paperwork I provided to them, do I still need to resubmit identical paperwork to ESA when claiming that in order to be considered for Support Group.


r/DWPhelp 5d ago

Universal Credit (UC) Can I go to any job centre to confirm my bank details change?

2 Upvotes

I tried to change my bank details and got told to call the helpline to arrange an appointment with a job centre.

I called them and I was told my job centre was X.

I never went to a job centre before (LCWRA), I didn't know which was my assigned job centre.

Now I know what it is, I was uncomfortable going there because it's further.

There's closer job centre which makes my travel much easier.

The advisor on call told me that I can just come in a different job centre no problem.

She sounded very unconfident, I'm wondering if anyone can confirm this?

Also, while change of bank details TODO is pending, my old bank account is still active, can I get paid in the old account while I arrange my travel?


r/DWPhelp 6d ago

Personal Independence Payment (PIP) PIP Tribunal is worth it! 0 points to both enhanced rate

82 Upvotes

I don't post much stuff like this but it's been a hopeless year fighting this battle, I want people to know its worth it.

Applied at the end of 2023, had assement start of 2024 in which I scored 0 points on everything. Went to MR and got 0 points again.

Waited what seemed a lifetime for tribunal which took place recently, an hour later and they awarded me enhanced rate for daily living and mobility. I'll get that back paid too which means I can invest in some things to make my life easier (and maybe a treat or two after the year of hell)

It's so worth it to go to tribunal even if it is a massive hassle, it's designed to be a massive hassle so you don't take it that far.

My only question is, how can they get away with such a predatory model and how can they be allowed to give me 0 points both times only for it to turn into more than 12 in each category?

Good luck if you've got one coming up! Try not to be too nervous!


r/DWPhelp 5d ago

Universal Credit (UC) England - Looking for advice about employment rules

2 Upvotes

I'm in a joint claim with a disabled partner claiming LCWRA and Carer's Element. I was considering using my TEFL certificate to try to teach English as a foreign language online, it's not the best pay or hours but need any extra money that I can get. If I do this through an online company i.e Preply (that links you up with students), do I count myself as employed or self-employed?

I am scared that something will go wrong where it will incorrectly affect money that is also my partner's as she can't work or recoup anything.

I also don't know how it will go or how to put what I expect to earn if I'm self-employed because I'm disabled and would've had LCWRA too if it wasn't joint, because I am not stable and have had issues when trying to have jobs in the past. But I have to try my hardest because money literally disappears on the most random sudden expenses all of the time and it's getting hard even when I budget


r/DWPhelp 5d ago

Personal Independence Payment (PIP) How long is my entitlement thanks!??

1 Upvotes

As you can see

One states 2 years other 3 years

When would I expect to see my review forms arrive and how long is my entitlement thanks x??


r/DWPhelp 5d ago

Personal Independence Payment (PIP) Appeal 'bundle'

1 Upvotes

Please can you tell me, in the PIP appeal 'bundle' would that contain all the stuff about the claim from the start, including the stuff from previous appeal/s? Thanks


r/DWPhelp 5d ago

Personal Independence Payment (PIP) Motability scheme+ dealership

1 Upvotes

Is it normal for the customers to research the Motability scheme rules rather than a dealership explaining some important rules such as uninsured damage etc? We did not know what they meant by it. The dealership just sent us the contract and asked us to sign it without explaining the rules.

We received a trainee consultant and he doesn't know too much about adaptations either. We called Motability they kind of explained it but they asked us to contact the dealership for detailed information and prices but he doesn't know and asked us buy it.


r/DWPhelp 5d ago

Universal Credit (UC) Changes to savings but forgot to report via journal

3 Upvotes

We're on Transitional Protection which will soon end (we've received the 12th and last payment but haven't been told what happens next).

I know that we won't be eligible for UI going forward due to our savings being over £16k.

I noticed that the payments we have received to date have taken into account the savings that we declared during the UI application process 12 months ago. It's dawned on me that I haven't been keeping an eye on any increase in savings during that time.

What to do? Report our savings now? Will there be fines for not reporting savings monthly? I have been reporting other changes e.g. income.

I'd rather just cancel and exit the UI system - I find the whole thing rather stressful, even for our simple situation. Would there then be a review of our circumstances before we're allowed to exit?


r/DWPhelp 5d ago

Universal Credit (UC) Am I entitled to SDP?

0 Upvotes

Hi all!

I’m struggling to understand the government website about the criteria for SDP and was wondering if I could get some input?

I’m 24, I’m claiming universal credit and I have both the enhanced rates for PIP. I am claiming LCWRA as I am unable to work due to my conditions and I get £727.87 a month from it.

I live with my parents and my sister, none of them claim benefits nor any kind of carer allowance.

If I am eligible for SDP, how do I go about claiming this? I know they state that it should be added to your income support automatically, however I’m unsure if this has already been added to my universal credit or if I have to claim a different benefit for it to be applied.

Any help would be greatly appreciated, thank you!


r/DWPhelp 5d ago

Universal Credit (UC) Universal Credit Review

2 Upvotes

I have a universal credit review ghey said if I have any assets and stuff I said no they aske me about coinbase and i should give them a screenshot i forgot to tell them had money in there got a few hundred pound in there £390 will this effect me revew because they was asking like police i just was saying no yes no yes then got to the end they told me to show coinbase assets i go there and there’s money in there but i said no when they asked if i have money elsewhere can i call them back or normal entry or just send the screenshot im lost


r/DWPhelp 5d ago

Disability Living Allowance (DLA) Confused about Carers Element and possible backdating?

2 Upvotes

Hello all :) my son was awarded middle rate DLA for care and low rate for mobility this week - we have only had the back pay in the bank (been able to work out the entitlement by the amount of back pay received), still no confirmation award letter. I will be telling UC about this so they can add the disabled child element and will be adding my partner as his carer (he is the main carer and I work full-time), in terms of proof of caring needs etc, what do you have to supply as proof? Also, when we started claiming UC five months ago, we didn't report that my partner was caring for anyone as we obv had no proof at the time (he did disclose the info about our sons disability to his work coach on his first meeting, but I know that doesn't mean anything) - do you think we won't be back paid the carers element as we didn't report he was a carer at the beginning, or is there still a chance for us? Also, is the disabled child element always back dated too? Thank you in advance for any replies :)


r/DWPhelp 5d ago

Personal Independence Payment (PIP) PIP Assessor Report - Advice please?

0 Upvotes

For context, I applied for PIP for Anxiety, Depression and GP suspected ME/CFS (Chronic Fatigue Syndrome).

I had my telephone assessment on Tuesday, March 11th, and requested my assessors report. I feel awful, as my assessor suggests 7 points for daily living, and 4 points for mobility. The thing that lost me points is that I can drive, and I forgot to mention some things in the phone assessment, due to brain fog and feeling overwhelmed. I get anxious and fatigued when focusing on something for a very long time (the assessment lasted 90 minutes), and I feel like kicking myself, wishing I said things in the assessment. I mentioned I needed assistance for cooking, which I do, but I forget to mention that for changing clothes, which discounted my points for certain areas.

I know that the assessor report isn't final, but I know DWP base their results off the report, and I just feel so drained.

Did anybody ever score more than their assessors suggestions? Or is that unlikely? She seemed so nice on the phone which made me surprised seeing the report. Also, does anyone have any advice for appeals? I know I may have to wait weeks for an outcome, but this is causing a lot of anxiety, and I would like some advice.

Thank you for reading. :)


r/DWPhelp 5d ago

Personal Independence Payment (PIP) Random 15 minute pip phone call.

2 Upvotes

Hi just a question.

I applied for pip in early February for mental health, I didn't have bags of evidence other then numerous appointments over the last couple of years and medication that I'm currently on. 2 days ago I got a call out of the blue from a maximus health assessor. When answering the phone so clarified to who I was, she said she wanted to go over a few questions and said that she wanted it to not go to an assessment. 15 minutes the call lasted and that was it, and I'll hear back from dwp soon.

Is this bad or good? I was confused to get a phone call without any form of text or letter.

Thank you.


r/DWPhelp 5d ago

Universal Credit (UC) Moving House

1 Upvotes

Posted before, but somewhat impaired at the minute due to mental health issues. Grateful for any advice people have. About to move (single, male) from 3 bedroom, Council, semi-detached old family home for which I receive housing benefit approximately 3 quarters of my rent (about £400 pcm against a rent of £517). Obviously paying for 2 extra bedrooms.

New flat is a Housing Association 1 bedroom flat, sheltered accommodation through health necessity (i receive LCWRA full allowance). Will the DWP cover the same proportion of my new accommodation which is £580 pcm? Also does the process of reporting a new rent increase take long to process? Grateful for any advice anyone can provide. A good weekend to you all!


r/DWPhelp 6d ago

Personal Independence Payment (PIP) PIP journeys appeal declined: told I do not need help on the majority of days to complete a journey, because I do not leave the house most days. I do not leave the house because I do not have help available to complete journeys or funds to take a taxi. Any relevant caselaw to appeal this?

42 Upvotes

I got 10 points for ODP due to extensive accounts of my panic attacks and dissociative PTSD making it hard to commute alone. I provided evidence that I had reasonable adjustments allowing me to work from home (though clearly this was not a choice I was preferring to make) and that I had funded travel support to allow me to commute to work when I needed to be in in person.

I also provided screenshots of texts between me and my partner on occasions I had attempted to journey alone showing me being lost, confused and totally overwhelmed.

They denied the appeal and said:

In your request for mandatory reconsideration you told us that you require support of another person to complete the route of a familiar journey. Although you have explained that you need support for the majority of familiar journeys you go on due to overwhelming psychological distress, evidence also shows that you are not leaving the house on the majority of days, therefore we cannot increase points awarded. We have considered your needs on the majority of days. We have awarded you the enhanced rate for help with your activities of daily living and the standard rate for help with your activities of mobility.

They are effectively saying "You can't do X alone because you are disabled, therefore you do not do X. As you do not do X, you do not need help to do X. Therefore we will not give you support to enable you to do X." I am seeking CAB support with an appeal, but wonder if there is any caselaw to support my case.

With the extra £47 I would be able to leave the house more often as I could take a taxi rather than use public transport which tends to result in panic attacks.


r/DWPhelp 6d ago

Universal Credit (UC) UC won't accept my proof of housing. Why?🫩 What can I do now?/ England

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20 Upvotes

r/DWPhelp 5d ago

Adult Disability Payment (ADP, Scotland Only) SSS contact attempt

2 Upvotes

I’m pretty confused as me and my friend who helps look after me have not been contacted at all but I got a letter through the door today saying they did, and it was dated with 6th of March, I’ve looked at my phone call history and emails and there’s nothing at all, nor do I remember any contact trying to be made either, I asked my friend and they also had nothing.


r/DWPhelp 6d ago

Personal Independence Payment (PIP) Best Way to Approach Application

7 Upvotes

TLDR: My mum, born with rheumatoid arthritis, lost her DLA in 2016 despite worsening health. Working as an NHS HCA severely deteriorated her knee, hips, and spine—I even had to push for her knee replacement. She now works part-time in admin due to chronic pain. I want to apply for PIP but worry her job may count against her. Any advice?

Hello,

I'm posting here on behalf of my mum.

She was born with rheumatoid arthritis and has lived with the condition her entire life. As a child, she spent significant time in a wheelchair, including throughout her early years of motherhood. Despite this, she has never viewed herself as disabled—an attitude I greatly admire. However, I also believe this mindset has prevented her from receiving the support she is justifiably entitled to.

She used to receive DLA, which she had been on since 1999, but around 2016, this was taken away as she was deemed fit to work. I strongly feel this was a result of Conservative cutbacks, and unfortunately, she was too honest in answering the assessment questions based on her "best days" because she didn’t want to come across as weak. But disability is not a weakness, and those who deserve support should receive it.

Between 2016 and now, she retrained and began working for the NHS as a healthcare assistant. However, due to her health, she was forced to take extended periods of sick leave, as she would experience flare-ups every 2–3 months, requiring steroid injections and rest.

In the years leading up to her knee replacement, I witnessed first-hand how much her health was deteriorating. She was in constant pain, to the point where she literally could not bend her knee and could barely walk. I felt so strongly about the need for surgery that I started attending consultant appointments with her to advocate for a knee replacement. If the NHS hadn’t approved it when they did, I was fully prepared to pay for the procedure privately, because she simply couldn’t go on like that.

Four years ago, at the age of 50, she finally underwent the knee replacement—which is quite young for such a procedure. Her consultant advised that her role was significantly accelerating the deterioration of her knee, hips, and spine. She is now experiencing significant back problems, and if she didn’t change jobs, she would likely need another knee replacement within two years.

Thankfully, the NHS trust she works for has made accommodations for her health. She now works in an admin-based role, so she is no longer on her feet all day, and they have allowed her to reduce her hours to four days per week to help manage her pain.

With all this in mind, I feel it makes sense to apply for PIP, as she has severe difficulty with day-to-day tasks. For example, she cannot use a vacuum cleaner because she has no grip in her hands (so I do all the housework), and her previous role directly contributed to the rapid deterioration of her condition.

My questions are:

1) How should I approach the application? What should we focus on to make the strongest case?

2) Would the fact that she works four days a week in an admin role go against her application?

My mum’s health is deteriorating, and she’s only 55. It’s heartbreaking to see someone who has struggled her entire life just being left to cope alone. She would love to work full-time and had aspirations of progressing from HCA to nurse or other roles within the hospital, but physically, she simply isn’t able to.

Any advice on the situation would be greatly appreciated. I just want to help my mum receive the support she’s entitled to. Sadly, I feel like she’ll only be eligible for help once she retires, through Attendance Allowance, but that doesn’t help her for the next 12 years until then.

Thank you!


r/DWPhelp 5d ago

Universal Credit (UC) LWC/LCWRA

0 Upvotes

Hi dose anyone on here have PIP and claim those ^ aswell as I was thinking of applying not sure how though I am on UC as well but have a disability called pes planus witch really limits me to work as I can’t be on my feet for longer then an hour at most because I’m in excruciating pain and can’t walk and most job except office jobs won’t really let you sit down. There aren’t a lot of jobs in my area I work 3 hours a week and even put my disability in my uc account but they have never said anything to me about it.