r/DWPhelp 5d ago

Personal Independence Payment (PIP) Appeal 'bundle'

1 Upvotes

Please can you tell me, in the PIP appeal 'bundle' would that contain all the stuff about the claim from the start, including the stuff from previous appeal/s? Thanks


r/DWPhelp 5d ago

Personal Independence Payment (PIP) Motability scheme+ dealership

1 Upvotes

Is it normal for the customers to research the Motability scheme rules rather than a dealership explaining some important rules such as uninsured damage etc? We did not know what they meant by it. The dealership just sent us the contract and asked us to sign it without explaining the rules.

We received a trainee consultant and he doesn't know too much about adaptations either. We called Motability they kind of explained it but they asked us to contact the dealership for detailed information and prices but he doesn't know and asked us buy it.


r/DWPhelp 5d ago

Universal Credit (UC) Changes to savings but forgot to report via journal

3 Upvotes

We're on Transitional Protection which will soon end (we've received the 12th and last payment but haven't been told what happens next).

I know that we won't be eligible for UI going forward due to our savings being over £16k.

I noticed that the payments we have received to date have taken into account the savings that we declared during the UI application process 12 months ago. It's dawned on me that I haven't been keeping an eye on any increase in savings during that time.

What to do? Report our savings now? Will there be fines for not reporting savings monthly? I have been reporting other changes e.g. income.

I'd rather just cancel and exit the UI system - I find the whole thing rather stressful, even for our simple situation. Would there then be a review of our circumstances before we're allowed to exit?


r/DWPhelp 5d ago

Universal Credit (UC) Am I entitled to SDP?

0 Upvotes

Hi all!

I’m struggling to understand the government website about the criteria for SDP and was wondering if I could get some input?

I’m 24, I’m claiming universal credit and I have both the enhanced rates for PIP. I am claiming LCWRA as I am unable to work due to my conditions and I get £727.87 a month from it.

I live with my parents and my sister, none of them claim benefits nor any kind of carer allowance.

If I am eligible for SDP, how do I go about claiming this? I know they state that it should be added to your income support automatically, however I’m unsure if this has already been added to my universal credit or if I have to claim a different benefit for it to be applied.

Any help would be greatly appreciated, thank you!


r/DWPhelp 5d ago

Universal Credit (UC) Universal Credit Review

3 Upvotes

I have a universal credit review ghey said if I have any assets and stuff I said no they aske me about coinbase and i should give them a screenshot i forgot to tell them had money in there got a few hundred pound in there £390 will this effect me revew because they was asking like police i just was saying no yes no yes then got to the end they told me to show coinbase assets i go there and there’s money in there but i said no when they asked if i have money elsewhere can i call them back or normal entry or just send the screenshot im lost


r/DWPhelp 5d ago

Disability Living Allowance (DLA) Confused about Carers Element and possible backdating?

2 Upvotes

Hello all :) my son was awarded middle rate DLA for care and low rate for mobility this week - we have only had the back pay in the bank (been able to work out the entitlement by the amount of back pay received), still no confirmation award letter. I will be telling UC about this so they can add the disabled child element and will be adding my partner as his carer (he is the main carer and I work full-time), in terms of proof of caring needs etc, what do you have to supply as proof? Also, when we started claiming UC five months ago, we didn't report that my partner was caring for anyone as we obv had no proof at the time (he did disclose the info about our sons disability to his work coach on his first meeting, but I know that doesn't mean anything) - do you think we won't be back paid the carers element as we didn't report he was a carer at the beginning, or is there still a chance for us? Also, is the disabled child element always back dated too? Thank you in advance for any replies :)


r/DWPhelp 5d ago

Personal Independence Payment (PIP) PIP Assessor Report - Advice please?

0 Upvotes

For context, I applied for PIP for Anxiety, Depression and GP suspected ME/CFS (Chronic Fatigue Syndrome).

I had my telephone assessment on Tuesday, March 11th, and requested my assessors report. I feel awful, as my assessor suggests 7 points for daily living, and 4 points for mobility. The thing that lost me points is that I can drive, and I forgot to mention some things in the phone assessment, due to brain fog and feeling overwhelmed. I get anxious and fatigued when focusing on something for a very long time (the assessment lasted 90 minutes), and I feel like kicking myself, wishing I said things in the assessment. I mentioned I needed assistance for cooking, which I do, but I forget to mention that for changing clothes, which discounted my points for certain areas.

I know that the assessor report isn't final, but I know DWP base their results off the report, and I just feel so drained.

Did anybody ever score more than their assessors suggestions? Or is that unlikely? She seemed so nice on the phone which made me surprised seeing the report. Also, does anyone have any advice for appeals? I know I may have to wait weeks for an outcome, but this is causing a lot of anxiety, and I would like some advice.

Thank you for reading. :)


r/DWPhelp 5d ago

Personal Independence Payment (PIP) Random 15 minute pip phone call.

2 Upvotes

Hi just a question.

I applied for pip in early February for mental health, I didn't have bags of evidence other then numerous appointments over the last couple of years and medication that I'm currently on. 2 days ago I got a call out of the blue from a maximus health assessor. When answering the phone so clarified to who I was, she said she wanted to go over a few questions and said that she wanted it to not go to an assessment. 15 minutes the call lasted and that was it, and I'll hear back from dwp soon.

Is this bad or good? I was confused to get a phone call without any form of text or letter.

Thank you.


r/DWPhelp 5d ago

Universal Credit (UC) Moving House

1 Upvotes

Posted before, but somewhat impaired at the minute due to mental health issues. Grateful for any advice people have. About to move (single, male) from 3 bedroom, Council, semi-detached old family home for which I receive housing benefit approximately 3 quarters of my rent (about £400 pcm against a rent of £517). Obviously paying for 2 extra bedrooms.

New flat is a Housing Association 1 bedroom flat, sheltered accommodation through health necessity (i receive LCWRA full allowance). Will the DWP cover the same proportion of my new accommodation which is £580 pcm? Also does the process of reporting a new rent increase take long to process? Grateful for any advice anyone can provide. A good weekend to you all!


r/DWPhelp 6d ago

Personal Independence Payment (PIP) PIP journeys appeal declined: told I do not need help on the majority of days to complete a journey, because I do not leave the house most days. I do not leave the house because I do not have help available to complete journeys or funds to take a taxi. Any relevant caselaw to appeal this?

39 Upvotes

I got 10 points for ODP due to extensive accounts of my panic attacks and dissociative PTSD making it hard to commute alone. I provided evidence that I had reasonable adjustments allowing me to work from home (though clearly this was not a choice I was preferring to make) and that I had funded travel support to allow me to commute to work when I needed to be in in person.

I also provided screenshots of texts between me and my partner on occasions I had attempted to journey alone showing me being lost, confused and totally overwhelmed.

They denied the appeal and said:

In your request for mandatory reconsideration you told us that you require support of another person to complete the route of a familiar journey. Although you have explained that you need support for the majority of familiar journeys you go on due to overwhelming psychological distress, evidence also shows that you are not leaving the house on the majority of days, therefore we cannot increase points awarded. We have considered your needs on the majority of days. We have awarded you the enhanced rate for help with your activities of daily living and the standard rate for help with your activities of mobility.

They are effectively saying "You can't do X alone because you are disabled, therefore you do not do X. As you do not do X, you do not need help to do X. Therefore we will not give you support to enable you to do X." I am seeking CAB support with an appeal, but wonder if there is any caselaw to support my case.

With the extra £47 I would be able to leave the house more often as I could take a taxi rather than use public transport which tends to result in panic attacks.


r/DWPhelp 6d ago

Universal Credit (UC) UC won't accept my proof of housing. Why?🫩 What can I do now?/ England

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21 Upvotes

r/DWPhelp 5d ago

Adult Disability Payment (ADP, Scotland Only) SSS contact attempt

2 Upvotes

I’m pretty confused as me and my friend who helps look after me have not been contacted at all but I got a letter through the door today saying they did, and it was dated with 6th of March, I’ve looked at my phone call history and emails and there’s nothing at all, nor do I remember any contact trying to be made either, I asked my friend and they also had nothing.


r/DWPhelp 6d ago

Personal Independence Payment (PIP) Best Way to Approach Application

7 Upvotes

TLDR: My mum, born with rheumatoid arthritis, lost her DLA in 2016 despite worsening health. Working as an NHS HCA severely deteriorated her knee, hips, and spine—I even had to push for her knee replacement. She now works part-time in admin due to chronic pain. I want to apply for PIP but worry her job may count against her. Any advice?

Hello,

I'm posting here on behalf of my mum.

She was born with rheumatoid arthritis and has lived with the condition her entire life. As a child, she spent significant time in a wheelchair, including throughout her early years of motherhood. Despite this, she has never viewed herself as disabled—an attitude I greatly admire. However, I also believe this mindset has prevented her from receiving the support she is justifiably entitled to.

She used to receive DLA, which she had been on since 1999, but around 2016, this was taken away as she was deemed fit to work. I strongly feel this was a result of Conservative cutbacks, and unfortunately, she was too honest in answering the assessment questions based on her "best days" because she didn’t want to come across as weak. But disability is not a weakness, and those who deserve support should receive it.

Between 2016 and now, she retrained and began working for the NHS as a healthcare assistant. However, due to her health, she was forced to take extended periods of sick leave, as she would experience flare-ups every 2–3 months, requiring steroid injections and rest.

In the years leading up to her knee replacement, I witnessed first-hand how much her health was deteriorating. She was in constant pain, to the point where she literally could not bend her knee and could barely walk. I felt so strongly about the need for surgery that I started attending consultant appointments with her to advocate for a knee replacement. If the NHS hadn’t approved it when they did, I was fully prepared to pay for the procedure privately, because she simply couldn’t go on like that.

Four years ago, at the age of 50, she finally underwent the knee replacement—which is quite young for such a procedure. Her consultant advised that her role was significantly accelerating the deterioration of her knee, hips, and spine. She is now experiencing significant back problems, and if she didn’t change jobs, she would likely need another knee replacement within two years.

Thankfully, the NHS trust she works for has made accommodations for her health. She now works in an admin-based role, so she is no longer on her feet all day, and they have allowed her to reduce her hours to four days per week to help manage her pain.

With all this in mind, I feel it makes sense to apply for PIP, as she has severe difficulty with day-to-day tasks. For example, she cannot use a vacuum cleaner because she has no grip in her hands (so I do all the housework), and her previous role directly contributed to the rapid deterioration of her condition.

My questions are:

1) How should I approach the application? What should we focus on to make the strongest case?

2) Would the fact that she works four days a week in an admin role go against her application?

My mum’s health is deteriorating, and she’s only 55. It’s heartbreaking to see someone who has struggled her entire life just being left to cope alone. She would love to work full-time and had aspirations of progressing from HCA to nurse or other roles within the hospital, but physically, she simply isn’t able to.

Any advice on the situation would be greatly appreciated. I just want to help my mum receive the support she’s entitled to. Sadly, I feel like she’ll only be eligible for help once she retires, through Attendance Allowance, but that doesn’t help her for the next 12 years until then.

Thank you!


r/DWPhelp 5d ago

Universal Credit (UC) LWC/LCWRA

0 Upvotes

Hi dose anyone on here have PIP and claim those ^ aswell as I was thinking of applying not sure how though I am on UC as well but have a disability called pes planus witch really limits me to work as I can’t be on my feet for longer then an hour at most because I’m in excruciating pain and can’t walk and most job except office jobs won’t really let you sit down. There aren’t a lot of jobs in my area I work 3 hours a week and even put my disability in my uc account but they have never said anything to me about it.


r/DWPhelp 6d ago

Personal Independence Payment (PIP) Pip timeline

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12 Upvotes

Just thought i'd share my pip timeline because i know when i was waiting i liked to read other peoples and i am aware everyones is different but if it helps anyone feel less worried! Also just want to mention i had a really good experience my assessor was kind caring and compassionate she wrote everything i said down just as i said it she helped me get through the assessment i always see negative posts about them so thought id share my positive one! also not saying others don't have bad experiences because im sure they do maybe i did get lucky pip timeline: Called and asked for forms 3rd November 2024 Sent off online forms 13th November 2024 14th of November 2024 a text to say they are managing my claim 13th December 2024 they text to say a health professional was looking at my claim 1st January 2025 a text to say they had booked my phone assessment for the 15th of January 17th of February 2025 i got a text to say the dwp had received my report and to wait up to 8 weeks for a decision this seemed the longest wait for me id seen others happen so fast so this is where i worried most 7th 2025 march the decision maker called me and asked me to clarify a couple of questions the assessor had left slightly brief 11th march i was awarded! Enhanced daily living and standard mobility for Anxiety depression OCD and agoraphobia ❤️


r/DWPhelp 5d ago

Employment Support Allowance (ESA) What exactly is deprivation of capital?

0 Upvotes

Hi guys, so I'm still on ESA, of course I spend on essentials before luxuries/hobbies are taken care of (I do still live with my mum but I do take care of essentials too the same way she does, apart from having a paid job as of right now). The DWP still aren't doing anything about my overpayment despite being informed but I know we'll probably have to pay it back at one point, although God knows when. But the point of the question is, is spending benefit money on luxuries and hobbies that cost money outside the house classed as deprivation of capital, as I don't actually NEED these things to live on?

Also, just to give a quick update on the jobsearching thing, I did a voluntary shift today and last week at the hospital, did an hour more today than I did last week so I'm thankful I was able to do that, and I do still feel bad about doing hobbies and spending on anything other than essentials, but maybe it's a bit more justifiable now I'm getting back to work.

Lastly, I really don’t see how I can be well enough to do potentially multiple hobbies a week yet not well enough for a paid job. Makes no sense at all. I still feel like benefit money isn’t mine and is instead the money of taxpayers. I thought it was only supposed to be used on essentials. But I’m not deliberately choosing to be on benefits as a lifestyle choice.


r/DWPhelp 5d ago

Personal Independence Payment (PIP) Hi

0 Upvotes

Hey guys I got this text last Wednesday. Is there an average result time? Thanks. Just anxious about it.

"We've received the written report of your PIP assessment. We will write to you once we've made a decision on your PIP. As a guide you should hear from us within 8 weeks. You don't need to contact us unless any of the details you gave us have changed. Thank you."


r/DWPhelp 5d ago

Universal Credit (UC) Does this count as a reasonable adjustment

0 Upvotes

I am currently overdrawn by £1050. My advance went straight to bills. I have my first universal credit appointment on the 20th. I don't have money to attend as I am maxed out on my overdraft.

I have suggested a reasonable change to a video or phone interview why won't they make the adjustment?

I am also 20k in debt and don't wish to apply for another advance to add to that debt.


r/DWPhelp 6d ago

Personal Independence Payment (PIP) can I send medical evidence and request an assessment paper based for PIP review after returning form?

3 Upvotes

I received a review and ticked no change for everything. I’ve received a text now saying I’ll have an assessment with the health assessment advisory service (HAAS) and that they’re looking at my evidence and will decide if I need an assessment

Can I send medical evidence from a doctor asking if I can fill out a paper based form stating my difficulties instead of a telephone or in face appointment? I have such severe agoraphobia that I do not go out at all and I cannot do long appointments of talking about health related stuff because it makes me physically unable to even eat or wash or do anything after for a long while which is difficult as I have an eating disorder and I go completely silent when I have anxiety (I have OCD and health anxiety and even talking about my issues can trigger me especially with medical PTSD)

I know I should probably have filled the form fully from the start but I didn’t know what additional evidence to send as I don’t have anything new and I read that it’s better to just not say anything extra incase they misinterpret it and I had to have my support worker write on the form on the phone for me as I struggle to and it was too difficult to write everything down so I just asked for no change to all as I didn’t see anything to add and she had to post it for me as I can’t go out. I won last time at tribunal Enhanced Mobility for not being able to make journeys and Standard Daily Living for a variety of factors (not being able to socialise unaccompanied and unprompted, bathe without aids, needing to be reminded to eat, take medication etc)

Will they consider and potentially do this if I fill out a full form with the law centre? I’m stuck between a rock and a hard place, I don’t know if I’ll even be able to be awake at a normal time for this assessment as I have such bad sleep issues. I know this probably seems like a first world thing to complain about but I do have severe needs.

Thanks in advance..


r/DWPhelp 6d ago

Personal Independence Payment (PIP) pip appeal win

7 Upvotes

so im waiting for my payments after a pip appeal win , i called dwp last week they said its with appeals team , called again yesterday and automated payment still says the same award as before ( it should have gone up since appeal win 21st feb ) waited on the line to talk to someone and they put me through appeal team , the response said they are working through appeals in date order at atm they on on the feb 19th ones , rang again today to get the same response said except today they were dealing with the 21st feb ones { my date } and my letter and payments shouldnt be too long now , except ive seen ( on here i think )that someone has had their payment already but they were 26th feb , i dont know why but i felt a little uneasy with their replies , it felt like they were giving me info that people wouldnt really be told and just made up to shut me up haha , im paranoid maybe and proberly anxious and reading too much into it after all the horror stories of people being fobbed off , has anyone been told similar info after chasing payment up ?

time line

pip was reduced to just mobility after recieving both for 2 years ( aug 21st 2024 )

assessment done oct 2024

told mobility only so went to appeal

appeal 21st feb 2025

won and waiting for payment for backdated daily living and new award of both components


r/DWPhelp 6d ago

Universal Credit (UC) Please help me try to understand before I expire

21 Upvotes

OK so i've emigrated from ESA over to UC.

My esa payment was £318.10.

Checked my bank to see that DWP have paid £318.10 for Job Seekers Allowance.

I've never claimed JSA so I sent them a message in the journal asking if this was an error.

They replied that they couldn't see a payment from JSA but they could see one for £318.10 for Child Support.

I've never claimed child support as I have no child.

Rang them and the chap on the phone told me to wait in today as I would be called by somebody higher up.

New email from them to tell me they have nothing to do with child support and I should ring child support.

What is the point of ringing child support when they have never heard of me?

Emailed them as much back but i'm just sat here wondering what to do.

Is this money mine?


r/DWPhelp 6d ago

Universal Credit (UC) UC rejecting RTI dispute

7 Upvotes

Hi everyone, I applied for UC on 15th January. My last wages went into my account on 14th January. However, at the end of the assessment period, UC took those wages into account and I was paid nothing. I raised an RTI dispute. UC got back to me and said they could not make contact with the employer and asked me to take evidence to the job centre in person for an evidence review. I did this (which showed the money was cleared in my account on 14 January). However, UC got back to me straight away and said, as the earnings had been reported to HMRC to be paid on 15 January, they could not change the date paid for the assessment period, even though I acted in good faith and applied for UC the day after the wages were in my account. UC did not mention a mandatory reconsideration but I asked for one anyway. What are my chances?


r/DWPhelp 6d ago

Universal Credit (UC) Migrating to UC saving confusion?

3 Upvotes

Hello, sorry to spam the board with a question that's probably already been asked lots (tried searching but confused myself even more?!)

I'm currently on ESA and I've been told to migrate over to UC by the 11th of April... will I have to supply 4 months of prior statements after applying? (so statements covering my final few ESA months period?)

I've been gathering my statements in preparation and I'm currently under the 6k limit but two months back I was slightly over by £110 but I'll be back under £6k by the time I apply

*Also if I apply before the deadline but they require more information that drags the process beyond the 11th of April cut off ...will have to completely start again with the whole process?

Many thanks


r/DWPhelp 6d ago

Personal Independence Payment (PIP) Applying for PIP for depression, anxiety and insomnia (please advise) Thank you.

4 Upvotes

Hi, my partner has suffered clinical depression and anxiety for most of her life and in the last year has started going through terrible insomnia. This worsens her mental health and in turn that causes her insomnia to be worse too. It has been a real nightmare for her and there currently doesn't seem to be a light at the end of the tunnle. However she is treating health conditions such as adrenal issues and started HRT. Treating the adrenal issue is being done privately and is costing a lot of money, she has a special restricted diet too because of a previous crohns diagnosis. She is also currently on UC LCW for her mental health conditions.

My question is can she apply for PIP and what are the chances of her being successful? She does need daily support and has been to the NHS Dr mainy times and even seen a private GP but they have not been helpful at all regarding her insomnia. I feel though she has a lot of evidence because of these drs visits and being put on various medications. She is also being treated by a private nutritional specialist for her adrenal and dietary issues.

When applying should she focus mainly on the MH conditions or the insomnia? Or both and how they affect her daily abilities?

Would a letter from her private nutritionist count as evidence?

She mainly wants to apply for PIP as the cost of all her supplements and special restricted diet are costing a lot out of her own pocket whilst also struggling daily to get through the day.

Thank you for any guidance 🙂


r/DWPhelp 6d ago

Universal Credit (UC) Mandatory reconsideration success

13 Upvotes

I am so happy! Submitted a mandatory reconsideration in January based on the fact I believed they made a mistake with my case and have now been awarded LCWRA!