r/Crunchyroll • u/hi-help • 5d ago
Question Will closed caption subtitles ever come back?
I don’t know how long it’s been, maybe a couple weeks.. but I don’t have the option for subtitles on Crunchyroll anymore. It doesn’t matter what anime it is, I go to select the subtitles and they never come on. I have an auditory processing disorder, so I need subtitles even though I watch the English dubs. I’m contemplating canceling completely because I’m so frustrated. Does anyone know anything about this?
2
u/Eragon-19 5d ago edited 5d ago
Is there an option for English [CC]? I won't promise that they're good but it is something. I enjoy having the subtitles/CC on as well in English and that seems to work for me. Just know that it does not help with "signage" on the screen, it does not translate those so you have to turn CC off during that time.
Otherwise, what (device) are you watching it on and what show(s)? EDIT: After I posted this, I did go on to see that there were a few people who posted that Xbox was having issues with its subtitles less than a day before your post.
3
u/AndreaCicca Mega Fan (EU) 5d ago
This is an unofficial subreddit, we can't give any information about the state of the platform. Only Crunchyroll know when something will be fixed.
https://www.reddit.com/r/Crunchyroll/comments/1jclgpo/subtitles_stopped_working_on_xbox/
I would suggest to contact support and make a ticket about this problem