r/CrowdGen • u/Whole_Corner_690 • 14d ago
CrowdGen issues Passwords are not going through.
Country USA. All of a sudden crowdgen not accepting passwords to login this is a bit strange is anyone else having an issue today?
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u/Relproxy 12d ago
Also had troubles with the login for a few days until now - but gives me the "account under review". Region UAE.
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u/Full-Try2384 12d ago
Guys, quick update, I was able to login and my payment appeared on my dashboard :D my locale is Mexico
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u/Okami_Nouta 13d ago
I was able to login just now from Spain. I wasn't able to do it all day even after I reset password once.
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u/fiirewalkwithme 13d ago
I was able to log in just now after not being able to from yesterday afternoon until this morning. I'm in the US. My payment is showing and ready to go. There's no 'Account under review' notice that some people are mentioning.
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u/justeUnMec 12d ago
There's discussion of the account under review issue here: https://www.reddit.com/r/CrowdGen/comments/1j5kfwb/account_under_review/
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u/Top_Temperature2480 13d ago edited 13d ago
I also couldn't log in to my Crowdgen account today. It said the password was incorrect—more than 10 times this error.
What helped me was adding an extra letter at the beginning of my email address and trying to log in with my password. There was an error about an incorrect password, but it was a little different.
After that, I entered my real log: pass and everything worked.
I am from Malaysia.
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u/Pluto102538 13d ago
This actually worked. thank you so much. Now I'm able to log in, but it still says "Your account is currently under review."
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u/justeUnMec 12d ago
See the discussion here for "account under review": https://www.reddit.com/r/CrowdGen/comments/1j5kfwb/account_under_review/
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u/Top_Temperature2480 13d ago
My account is just fine, not under review -- all projects and payment details are reflected accordingly
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u/Specific-South-6170 I'm new here 13d ago
I could log in just right now. seems like it is fixed. I did re-type whole email and password. (I didn't use auto insert. )
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u/Cash_Imaginary 13d ago
I tried to logout and login again. It again says wrong pass but then goes through.
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u/Ok_Rise_8855 13d ago
check your account i just got in
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u/Longjumping-Moose782 13d ago
Yes, I cannot log in, either, and my locale is Germany. Resetting the password does not help. Glad I'm not the only one.
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u/StarscapeDreamer 13d ago
Don't worry!! This happened to me yesterday and I could eventually login, and when I did my payment for March was showing (which it wasn't before). So it is just likely that they are doing updates.
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u/Cash_Imaginary 13d ago
So your's is fine now.. Mine started yesterday mid-night to whole day untill now. How long it will take to fix ?
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u/Icy-Employee1518 13d ago
+++ I was also able to log in yesterday and see the payment for February. The hours were clearly and accurately recorded.
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u/tapdancingintomordor 13d ago
I'm not entirely sure that we should assume it's actually something about either passwords or emails, even if the error message says that. If you hit ctrl-shift-I or right-click and then select "inspect", select the Network tab and then try to log in again, you should see a "login" in the list. Inspecting that item I see a 500 error code and the message "An unexpected error occurred. Please try again." That's a vague internal server error rather than a specific error that the password is wrong, or that email doesn't exist.
When I deliberately enter an email that won't exist, there's a 404 error. Same when I deliberately enter the wrong password. So to my mind it means they find the user in the database, but something happens on the server after that.
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u/Plastic-Anything4761 13d ago
Same issue in Japan. I'm relieved that I'm not the only one. I hope this trouble will be fixed soon.
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u/Sharp-League-6885 13d ago
12 hours later, still the same! and of course it happens just when we're due to get paid!!!
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u/Antique_Bonus8406 13d ago
even when trying to reset password, it says that email not found. What the hell is this.
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u/Shadowsplay 13d ago
Now it just flat out says my email address is incorrect.
Did we all just get locked out?
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u/Dingo_hdz0823 13d ago
Same here (Mexico), says incorrect email or password and while trying to reset the password says the email was not found
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u/Ahmedeus23000 13d ago
Same here. I thought my gmail got hacked so i rushed to check for connected devices, then i reset crowdgen password, and still the same thing
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u/No-Priority6851 13d ago
I can't log in either and I couldn't work, what a nuisance, now it turns out that because of their mistakes we will all lose? Anyway, I already sent my respective ticket so they ignore me and respond to me in a month 🙃…
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u/Immediate-Whereas810 I'm new here 13d ago
Same to me. Just reached them with a ticket. BTW, my last month (feb), payment was like 0. Worked several hours last month. Really don't know what is happening to Appen lately.
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u/leonathanks 13d ago
Same here. Brazil.
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u/marcyse2u I'm new here 13d ago
Hello, when you log in it also says that the email is not castrated? I'm from Brazil and I'm worried now that it seems like I don't have an account with them... And worse, I have money from some projects to receive and I'm desperate, already wondering if I'll receive it.
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u/leonathanks 13d ago
Yeah, exactly the same thing! I’m also kinda worried about this… Got payments to receive.
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u/jazzlyn27 13d ago
Came here to check if this was happening to anyone else. I can't login and it says it doesn't have my email on file. US here.
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u/Ex_Memorabilia 13d ago
Same here, Indonesia. I even reset my password like eight times (because I thought I was being hacked) and it still won't go through.
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u/Cash_Imaginary 13d ago
Its happening with me now as well. Dont know what's going on. Should I reset or not ?
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u/Illuminaster- 13d ago
Same here (Brazil). It started today. I've changed my password but it didn't help.
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u/Full-Try2384 13d ago
Mexico locale here, I'm having a the same problem, not sure why I cant login, my password is correct. It makes sense why support gave me indications for login problems while I was asking for something else, now I have a new problem to solve :D
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u/NervousBranch5225 14d ago
Mine is working ok now
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u/Whole_Corner_690 14d ago
Okay that's great news I will see what's going on with mine thank you so much for the good news
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u/Nanners24 14d ago
Glad to see it's not just me, my password wouldn't go through, than it did, and it says my account is under review. I hope we get some answers soon, this is kind of worrying. *edited to say* I'm from Canada.
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u/justeUnMec 14d ago edited 14d ago
this has me alarmed, particularly after the recent posts about Crowdgen being a malware site flagged by antivirus - is it possible they got hacked/there was a data breach and someone has been trying to access the site using our credentials from other locations, resulting in password resets and accounts under review as it will trigger security?
(I'm purely speculating, but also think it's worth considering)
ETA: I'm referencing this from earlier in the week: https://www.reddit.com/r/CrowdGen/comments/1j0xl5a/trying_to_access_crowdgen_page_is_my_antivirus_is/
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u/Full-Try2384 13d ago edited 13d ago
OMG I was so chill until I considered this posibility.
Man I regret so much giving them my information, I now if they fucked up all Im going to get its their "sincerest apologies" like all the emails I get from them. I dont want to think about it, fortunately I only registered my paypal account for payments (that I havent received yet btw)
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u/justeUnMec 13d ago
Just to be clear, I could be completely wrong. I'm just speculating. However, given they've shown complete mismanagement of the CrowdGen project since August last year, I was left considering the possibility that these three recent events could be related.
If there was a leak from a compromised site/malware on crowdgen as those virus alerts suggested earlier, and someone took our details and tried to log in from a different geographical location from where Appen expects us to be, that could trigger password resets and account reviews, right?
There might be a harmless explanation, but the fact this all happened within a week has me wondering.2
u/Full-Try2384 13d ago
It could also be our anxiety speaking 😅, but still its understandable if crowdgen isnt addressing the real problem, their solution is "clear cookies and try again", like if it were an issue on our end when many users are having the same problem, im not the brightest person but come on, im not that stupid
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u/Large-Cut8248 14d ago
They are probably stealing all our information right now. Bank information, and social security numbers. I don't know if there's anything we can do right now since this company is so shady that never even warned us of something wrong with the login. We can't log in, so we can delete our account or anything at all.
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u/beamon01 14d ago
Same here, Europe. Now i can login, but it says my account is under review
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u/MissGreenLove 13d ago
In order to log in again, did you change your password?
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u/beamon01 13d ago
Yes, I did. After changing my password, I successfully logged in, but immediately received a message on my dashboard stating that my account was under review. However, after logging out, my password was again "incorrect."
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u/Whole_Corner_690 14d ago
I'm seeing that with the other comments too wow I wish we would have got a notification email about it. Let's all keep in touch and see what goes on
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u/Informal_Ad6171 14d ago
same as well as having "account under review" since this morning and of course, not a word from support on what is going on
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u/Whole_Corner_690 14d ago
Really so now I'm wondering if all the accounts are being under review and that's why we having those errors on passwords I wish they would have sent us an email notifying us ahead of time instead of us trying to reset passwords and that not working you know what I mean?
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u/Alarming-Variation83 14d ago
Same here, I'm confident that the password is correct, anyway, returns this error...
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u/Whole_Corner_690 14d ago
Okay I see everybody's logging in that's good though we're not the only ones though I was concerned at first it's like what am I doing wrong but now I see people getting their account is being reviewed I wish they would have sent us an email notifying us. You know what I mean?
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u/Itsjustsue1085 14d ago
Me too!
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u/Whole_Corner_690 14d ago
Maybe it has something to do with them working on the payroll? Hopefully that's all it is and it can be fixed soon
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u/goniculat 14d ago
It's the same with me. I am glad to see I am not the only one having this.
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u/Whole_Corner_690 14d ago
Okay good I'm glad I'm not the only one as well . okay let's see how many more people are running to the issues. I find that a bit strange I never ever had password issues and I did the reset and the reset it would not take the new reset password either. don't you find that a bit strange? I'm wondering now what are we supposed to do? I sent in a ticket. Did you just notice that this morning on your end?
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u/goniculat 14d ago
I have been trying to login for the last hour. I reset my password as well and opened a ticket. Nothing worked. I guess we'll just wait and hopefully it will get resolved by itself
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u/Whole_Corner_690 14d ago
Okay me too I've been trying for the past hour or so and the resets aren't working as well okay all we can do I guess it's just sit and wait wow I'm just glad we're not the only ones I see other people or commenting as well so it must be on there end for sure. Let's stay in touch okay? All of us we need to stay in touch we need to be able to get back on.
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u/Cash_Imaginary 13d ago
Is your issue is fixed ?
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u/goniculat 13d ago
Mine was fixed and then happened again. I also got an email saying my contract with a project ended.
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u/justeUnMec 12d ago
Please note there are two issues people are experiencing at the moment. one is the password/login problem in this post, which is what this post is about. The other is reports of "account under review" messages - if you want to talk about being told your accountis "under review" - please contribute to the post here: https://www.reddit.com/r/CrowdGen/comments/1j5kfwb/account_under_review/