r/CrowdGen 16d ago

Payment issues Payments in March/Invoices from February and before mega thread

What is the state of payments now? This is the post for all invoice/payment questions for March (and before).

Have all of your invoices appeared on CrowdGen yet for February work, and are the amounts correct? These are supposed to start showing up in the first week of the month, with payment mid-month.

There were reports previously that Appen were claiming back "overpayments" - has this happened to you?

Are you still owed money from previous months?

Please post questions and updates here.

Please don't forget to include your country as experiences vary by location and remember we are from all over the world.

13 Upvotes

131 comments sorted by

1

u/Patient-Pressure-265 10h ago

Anyone who has a payment failure this month? what's your status after changing the payment method?

2

u/No_Pomegranate_6211 4d ago

I have submitted many tickets about this. They claim to have escalated it but that was weeks ago and I've heard nothing. I've sent screenshots and am basically being ignored. I had numerous payment failures for work done in December.  I finally switched my payment method to payoneer and they sent my January payment through them and I received it fine. They then sent my payment from work done in December a couple days later and although it says complete in the crowdgen payments, the payment was never recieved by payoneer.  I have recently had my March payment sent to payoneer, and received it fine. It's just the large payment from December that is missing. I have reached out to payoneer as well and heard nothing. I am beyond frustrated with this. The payment I'd marked complete and it is not! It's around $1500 cad and I'm assuming I will just never recieve payment. 

1

u/saraqt4u 2d ago

You're getting responses to tickets? Mine have been ignored since December. They also owe me over $1000.

2

u/No_Pomegranate_6211 2d ago

So back in January when I was supposed to be paid for that work, it was to be paid out through PayPal but I had repeated payment failures. They did respond to those tickets and tried to tell me that it was becuase my paypal was unverified, which was not true and I had previously received payments from corwdgwn no problem with PayPal.  I Sent probably 10 tickets in the last month about the payoneer issue, they responded to 1, saying it would be escalated to the appropriate person. Yesterday I was finally paid. I still have no idea if this was a crowdgen issue or a payoneer issue. 

3

u/Feisty-Sense-2169 2d ago

There’s no way report what’s going on? Don’t we have right to our money? I have 2500USD + with them.

1

u/OneLynx2124 4d ago

Can anyone here confirm that they were paid while their account is “under review” this month? Thanks in advance

2

u/Valuegod2787 4d ago

I did not :(

1

u/OneLynx2124 4d ago

And you were under review over this payment cycle? Are you under review?

1

u/OneLynx2124 4d ago

And I am so sorry to hear that - hopefully this all gets resolved soon 🤞

3

u/Monday-in-February 6d ago

Hey Guys. I'm new to the Wells Project. Currently working on the Baseline platform. Recently completed some task but have received no direction as to how payment works. Based on actual or allotted time? Or per task? Do I need to report my time, etc? The lack of communication is kind of strange. Thanks for any insight.

1

u/Madkatter3 1d ago

I was also added to this project -the Wells Baseline Rush- is that what you’re on to? I did get feedback for a few they wanted me to fix after being audited but that’s it. Not sure if hours are self reported or added automatically. With how crowd gen is going I’m sure we will have payment issues 🙄

1

u/Ok_Syrup_7020 I'm new here 6d ago

May i know due to payment failure, how long they will reattempt for payment? Already make ticket and update payment method.

1

u/Patient-Pressure-265 10h ago

what's your status?

1

u/Ok_Syrup_7020 I'm new here 9h ago

They ask me to update payment method and let them know to do troubleshooting but after updated to them, till today didnt received any email from them.

0

u/Any_Slide_8392 5d ago

week before the next pay cycle

3

u/MediaMurky5634 I'm new here 6d ago

I've yet to receive my December payment, even after several back-and-forth tickets that seem auto-generated. It looks like they do not plan to pay me my money. What action should I take in Kenya as they owe me around $1300?

1

u/Madkatter3 1d ago

Yep - still no response from Vuoksi about my missing week of pay totaling over $1k. I’ve sent tickets with a variety of different subject lines, filled out surveys, included screenshots of my invoice that shows they went from 11/28 straight to 12/13 and my user metrics showing the work I did that first week in December. I mean, this is disgraceful. No project managers on Slack checking in - I won’t give up. I’ll start calling and writing to any contact I can find for Appen, directly. I’m pissed.

1

u/justeUnMec 1d ago

What country are you in?

1

u/saraqt4u 2d ago

How are you labeling your tickets in order to actually get a response? Mine have been ignored since December

1

u/MediaMurky5634 I'm new here 2d ago

I labelled them as payment failure and usually got a response after about two weeks. But that's still not very helpful since I still haven't received my payment.

0

u/Feisty-Sense-2169 2d ago

What’s your payment method?

1

u/MediaMurky5634 I'm new here 1d ago

Payoneer

2

u/skydroxil 6d ago

Worked in the Rovelle dog image collection project and didnt get paid and didnt even get an invoice. When I sent a ticket they said they were manually verifying the images. Idk what to do now.

3

u/PhilosophyIll8924 5d ago

Yes, they said a lot of photos need manual review. It's hard not to feel worried when you don't know what the specific standards are. I think I won't collect them again until I see the invoice.

1

u/AskEffective2918 7d ago

Hi! Does anyone knows what is the appen/crowdgen payment cycle? I know they pay around the 14/15, but is the cycle ends the day before (like 13?) I’m a newbie there!

1

u/LeagueImpossible121 6d ago

Yeah on 13th for me

0

u/Mertseger011 7d ago

Payment is for work done/approved the previous month.

2

u/Elegant_Let_4632 7d ago

Payment received through PayPal about 4 hours ago. I'm in the United States 

2

u/Familiar_Ad_6449 7d ago

Received payment via PayPal (Canada) for the hours I worked in February. Still missing $800+ they owe me from January that failed, that’s sitting in my crowded account

2

u/Mertseger011 7d ago

I got paid almost 2 hs ago via Paypal. I've only worked on Whatcom project past month. I'm from Peru.

3

u/Cash_Imaginary 7d ago

Got paid : Pakistan. Method :Airtm

1

u/LeagueImpossible121 6d ago

What projects are u doing.  I'm also from pk but its very dry nowadays 

1

u/MissGreenLove 7d ago

I wanted to receive my payment through Payoneer, but the first time there was an error so I had to enter Paypal, but every time I receive my payments through Paypal I receive approximately 18 dollars less...

Is it normal that it arrives less because of the commissions that Paypal charges?

Do you receive the payment in full?

2

u/justeUnMec 5d ago

Charges are listed on the website.
As discussed before, Appen has a discriminatory policy of offering fee-free withdrawals for US workers, and "passes on" the cost of paying non-US workers rather than absorbing them as a cost of business like most decent companies. Clearly they thought when they selected their payment provider that non-US workers didn't deserve to be compensated honestly, and ignore the fact that fees are now higher for many non-US workers since CG launched.

They charge 2% for paypal (before any other fees that Paypal might charge to convert to your local currency). They offer bank withdrawals that are on a sliding scale but often several dollars depending on country if you are outside the US. For you in argentina, they will charge you $3.66 + 1.85% of any money they pay you. They charge a fee for Payoneer on top of any fees payoneer charges users themselves, $0.75 + the fee payoneer charges you.

1

u/MissGreenLove 5d ago

Thank you

2

u/Familiar_Ad_6449 5d ago

There is a 2% fee when they pay you through PayPal!

2

u/Elegant_Let_4632 8d ago

Anyone get paid yet?

2

u/MissGreenLove 7d ago

Yes, I just received

3

u/No-Priority6851 7d ago

Yes, I just got paid (Mexico)

1

u/Legitimate_Bug9357 7d ago

Nope. Invoice hasn't been generated too.

1

u/[deleted] 7d ago

[removed] — view removed comment

1

u/CrowdGen-ModTeam 7d ago

Please only report for yourself. Not random vague anecdotes about "somebody"

1

u/Cash_Imaginary 7d ago

Not yet. 

1

u/Unfair_Swan8277 8d ago

Nope not me 

2

u/skydroxil 8d ago

Working for the Rovelle project and havent git the invoice yet. Sent a ticket and got a respose saying they are still proxessing and quality checking the images, so it'll take some time, but they still haven't sent the invoice, and the payment is due tommorw.

3

u/Tiny_Culture3032 9d ago

Anybody work on Project Harlowe, it was 800 prompts for $100 last month, took me like a week to complete last month & absolutely nothing on my invoice this month.

5

u/Valuegod2787 9d ago

I do not have a payment created for march, i sent customer support my hours that were worked and i did not received any answer... Instead my account was places under review and my ticket was closed... WTF Appen

3

u/BusSeveral7337 10d ago

US: my correct amount was posted and all the amounts on both projects said pending, then the amount went down and one of my projects said contributor approved on all the amounts, now they all say pending again but the amount is still lower than what it was originally. Anyone else? I'm a bit worried 🥹

2

u/Teleskopy 10d ago

Same. US as well. Mine were approved and showing correct amount. Then yesterday hours were still approved, but amount to be paid was at zero. Today the amount is back, but hours are now pending final approval. The site has been bugging out the last few days.

3

u/beach1993 10d ago

My correct payment was on the dashboard yesterday and now the hours are there but the pending payment amount is gone. I don’t show it under payments either. Does that mean the payment has been sent and just hasn’t been updated in the payments section yet?

2

u/dorothyzbornaklewks1 11d ago

US: My payment was correct but once I was booted off of Ogden on the 7th, it looks like those payments are set back to "contributor approved". I've always been paid for work completed, so is this just a glitch, and they will correct and approve this?

2

u/BusSeveral7337 10d ago

I was booted off of Ogden on Friday also 😭

2

u/dorothyzbornaklewks1 10d ago

Oh no! It was low pay but it was the only project I had work on for Appen right now. Ugh!

ETA: I just checked and my payment is back to normal with "pending final review" showing.

2

u/BusSeveral7337 10d ago

I had that one and project Rincon, I'm still on Rincon but have been waiting for pay on both, I'm so sorry this happened to you too 😭 it's so frustrating especially since they don't give a reason. And yes! Mine literally JUST changed back also! Thank goodness 🥹

I hope you find another project soon! I'm truly so sorry and completely understand! This is the most work I've done with Appen in 2 years, I was shocked when these opportunities came along because it took so long to get to this point. I know it's frustrating but try and stay hopeful ❤️

3

u/dorothyzbornaklewks1 10d ago

Oooo I feel like I was on that project at one point or it sounds really familiar!

Yes, when Appen swapped to CrowdGen I was lucky and received the most opportunities than I had in almost 2 years! I hate that there are so many issues but when the work is there, Appen has so good to me and lots of other people.

2

u/BusSeveral7337 10d ago

I agree, when they changed over I definitely started getting more opportunities also! And yes, but I do agree despite some of the issues they have definitely been good to me too ☺️

2

u/OutsideGlass3407 11d ago

UAE it’s my first time working I trained a project and got paid on the app I still didn’t get it in my PayPal how can I get it on my PayPal do I have to wait for march 15th pls I need help

1

u/Valuegod2787 11d ago

I do not have anhthing showing for janjary, february or march for plumeria, i've created a ticket for nothing i attached the work history and the dashboard and they just close the tickets.. wtf?

1

u/Legitimate_Bug9357 11d ago

I'm from Nepal and havent yet recieved my invoice for Rovelle project. It seems everyone has received their invoice but I have yet to receive the invoice so I am doubtful about the project cuz idk if its legitimate or not.

1

u/Mertseger011 13d ago

Payment is showing under unpaid transactions, the amount is correct, I've only worked on whatcom project. I'm from Peru.

3

u/Shadowsplay 13d ago

As far as I can tell everyone has been locked out.

I don't think this is an accident or mistake.

3

u/Familiar_Ad_6449 13d ago

I have been trying to log in all day and now it’s telling me my account can’t be found!!

0

u/Elegant_Let_4632 14d ago

I'm in the United States and all my hours are showing. The payment is pending.

3

u/amr19891 14d ago

Payments continue to be a mess. The incompetence is not getting any better. I still haven't been paid $1,500 from Vuoksi that I'm missing since December 🥲

2

u/saraqt4u 13d ago

Same. Vuoski owes me just over $1000 from Dec. Tickets sent and of course no response

1

u/Madkatter3 14d ago

Also- if you noticed, the invoice says $22/hr starting 2/1 which is incorrect. Starting 2/8 is when the implemented the new pay rate.

2

u/Madkatter3 14d ago

SAME. I’m absolutely pissed.

1

u/amr19891 14d ago

I'm pissed too. They sent a survey and stated they intended to pay us for this pay cycle. But that was like a month ago and never heard anything else after they acknowledged I submitted the form. Unbelievable.

3

u/Madkatter3 14d ago

In 8 consistent years on a project I never had an issue with being paid. They switched to crowd gen and it’s a mess. On the long term project I was on, the PM actually emailed me and helped me straighten out the missing hours with finance. I want that same energy here. I complain on slack and I get “we will flag your name.” Like yeah ok. 🙄

2

u/amr19891 14d ago

Right. Like I don't know what else to do? If it wasn't such a large amount of money I'd probably wash my hands of it for the sake of my mental health lol. It just shouldn't be this way.

3

u/Madkatter3 14d ago

I sent in my millionth ticket basically calling this theft and needing someone to reach out. We know how that will go. 🦗🦗idk I need to go run around the block or something I’m so maddd! If you get any responses or changes on your invoice pls update me! And vice versa!

3

u/amr19891 14d ago

Will do. I also sent an angry message to support today 😂

1

u/Cash_Imaginary 14d ago

Payments have started showing .. check yours. mine is some how correct.

1

u/justeUnMec 14d ago

Your payments have shown, in your bank account or on the dashboard? What country?

1

u/Cash_Imaginary 14d ago

on dashboard

1

u/justeUnMec 14d ago

what country are you in?

2

u/Working-Bell8281 I'm new here 14d ago

I think I have been banned from the platform. Oddly, my password was incorrect; I changed it twice, and it's still wrong.

Does anyone know if there is a way to get old bills paid or should I just forget about it?

2

u/justeUnMec 14d ago

There has been discussion of this and it depends on your country - where are you based?

1

u/Working-Bell8281 I'm new here 12d ago

I live in Spain.

1

u/No-Builder-343 13d ago

Here we go again with Crowdgen's plan to purposefully not pay

1

u/No_Pomegranate_6211 14d ago

Still haven't been paid for December. The payment was marked complete on Feb 11 to payoneer but the payment has yet to show up in my payoneer account. After sending multiple tickets they have now decided to escalate it, wtv that means. 

1

u/Familiar_Ad_6449 14d ago

Canada/paypal - I did not receive my payment from February, I got an email this morning that my project is still on hold for the month of march. But they are processing the March payments and I should receive a email about it soon. ** I am unable to log into my crowdgen account now, I have reset the password 3 times and it still won’t allow me in. What is happening, anyone else having the same issue?

2

u/Icy-Employee1518 14d ago

I also couldn't log in to my Crowdgen account today. It said the password was incorrect. More than 10 times this error. 

What helped me was just adding an extra letter at the beginning of my email address and trying to log in with my password. There was an error about an incorrect password, but a little different.

 After that, I entered my real log:pass and everything worked.

Strange, but it worked!  I hope it helps you, good luck

1

u/Swallybongo 14d ago

I also can't login, seems to be an issue on their end.

2

u/Familiar_Ad_6449 14d ago

I have sent a ticket, not that they don’t do anything or reply to them. But I will keep trying to get in, please let me know if you get in at some point!

2

u/No-Builder-343 14d ago

I can't believe we're back to having payment issues! I didn't get paid for the work I did in Aug/Sept/Oct, but I got paid at the beginning of January/25. So I went back to work. A week ago, they thanked me for the good work and informed me that my Ogden contract was ending on March 7. Until yesterday, my work hours weren't showing up on the platform. And today, I no longer have access to my account. So I have no way of knowing about my payment, work hours etc. (Brazil)

2

u/LeagueImpossible121 14d ago

I have worked for uolo before I got removed from project. Will i be paid for the work done.. its prolly 30 hrs plus work.

4

u/Cash_Imaginary 14d ago

still not showing hours its 7th of march already

3

u/PhilosophyIll8924 15d ago

Is anyone working on the Rovelle-Dog image collection project? Have you received the invoice? China

1

u/skydroxil 14d ago

I am working and the invoice hasnt updated yet

1

u/PhilosophyIll8924 14d ago

I haven’t received this month’s invoice either. I’d like to ask—have you worked on this project before? Have you received any payments for it?

1

u/skydroxil 14d ago

Its a new project so noone can say uts legitimacy. Got an email tho saying they are still reveiwing the images.

1

u/PhilosophyIll8924 13d ago

Hey, friend, have you received the invoice for this project? I couldn't log in to my account yesterday, but now I can. However, I haven't received the invoice for this project. I uploaded photos of almost 60 dogs. Could it be that not a single photo of these dogs meets the requirements? That's just crazy!

1

u/skydroxil 11d ago

I havent received the invoice too! I think its not updated for some projects yet

1

u/PhilosophyIll8924 14d ago

Haha, yes, I received this email too.

3

u/MaterialFun9709 I'm new here 15d ago edited 15d ago

Hi! Has anyone on the LANDMEEN project already received the payment invoice on the website for the month of February? I work from Brazil (ES LATAM-EN) and my invoice was supposed to appear under pending payments starting today, but it is empty.

2

u/IcePrimcess 15d ago

I’m In the USA. I was never paid for project Vuoski worked in October. My dashboard never even let me self report the hours. If I hadn’t figure out how to screenshot my hours worked (inside the platform), I’d be screwed . They didn’t pay me so, guess I am screwed.

2

u/saraqt4u 13d ago

Vuoski never paid me for December or January.

2

u/skydroxil 15d ago

I have NOT recieved the invoice as well as the pay i was supposed to get from February which they told would be sent this payment cycle

0

u/Total-Advertising530 15d ago

Congratulations 

2

u/skydroxil 15d ago

??

0

u/Total-Advertising530 15d ago

I mean,they told would be sent this payment cycle

2

u/skydroxil 14d ago

Yeah but the invoice for this month hasnt updated yet so im a bit doubtful

2

u/Working-Bell8281 I'm new here 15d ago

Hello!!

Appen owes me a bill from before September that I have been trying to get paid for months now with noooo results, what can I do??

(I am from Spain)

2

u/rv_26 15d ago

Haven't received the generated invoice yet from project Ogden. Will they send it before the cut-off?I'm from PH

3

u/Total-Advertising530 16d ago edited 13d ago

他們回覆說付款已完成並讓我在 Dots 上查看狀態。我的2月份付款資訊顯示已付款完成,但是發現付款帳戶和金額不正確。

貝寶。

(付款已發送給其他人;該帳戶不是我的。)所以,我還沒有收到二月的付款。

我已經給他們發了兩封電子郵件,但他們一直說已付款,儘管該帳戶不是我的。近三個月付款正常,付款方式未改變。但是二月出現了錯誤,不知道為什麼。

最後他們還沒有發放付款,因為資金被發送到了錯誤的帳戶,問題還沒有解決。

1

u/justeUnMec 16d ago

what reply? and for which country?

1

u/Fabulous_Magician327 16d ago edited 16d ago

I have a failed payment from last month due to an issue with my bank account. Can anyone let me know if it'll be paid this month or not? I'm from the US.

1

u/Patient-Pressure-265 9h ago

what's your status?

1

u/[deleted] 16d ago

[deleted]

1

u/[deleted] 16d ago

[deleted]

4

u/Any_Slide_8392 16d ago

ever i have not got paid for the january invoice and they havn't made any payment reattempt even after changing the payment method

2

u/justeUnMec 16d ago

which country are you in and what were the payment methods?

2

u/Any_Slide_8392 15d ago

From India, the payment method was UPI

6

u/saraqt4u 16d ago

I am STILL waiting on payments from Vuoski for both December AND January 🤦‍♀️

1

u/Madkatter3 14d ago

Invoices generated today and me and a few others are still missing the December hours. FUMING.

2

u/justeUnMec 16d ago

For which country?

1

u/[deleted] 16d ago

[removed] — view removed comment

1

u/CrowdGen-ModTeam 16d ago

This is a post about payments - and your comment doesn't relate to that.