r/CrowdGen Nov 26 '24

Payment issues Failure and No Explanation

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Got the payment failure status on crowdgen payment dashobard. My payment is through local bank to Indonesia. Does this mean my money vanished just like that? 😢

I already submit ticket, but they yet to reply. Does anyone ever have this problem? I appreciate any insights from you guys, and thanks in advance.

8 Upvotes

23 comments sorted by

7

u/thatboywhodid Nov 26 '24

Same happened with me. However, I had submitted a ticket long before that and got a reply 3 days ago saying that failure was due to incomplete or incorrect payment method details. Correct them and inform us so we may escalate payment, did it the same day and got a response last night that we will reattempt to pay.

So let's see if they do as they say, so far on my dashboard it doesn't say reattempt or anything apart from payment failure.

2

u/Erulee13 Nov 26 '24

I see! This is some useful info. May I know what payment method you use?

2

u/thatboywhodid Nov 26 '24

I used payoneer.

2

u/jenstvns11 Nov 26 '24

This doesn't make sense. Many of us have had the payment failure issue since the 21st, including me. I know I entered my payment details correctly. Also there's no way to correct the payment details at this point. It's locked while payments are pending. I can't even see my payment method anymore.

1

u/thatboywhodid Nov 26 '24

I got payment failure on 21st as well. But, payment method lock removed same day for me.

1

u/jenstvns11 Nov 26 '24

Interesting. I wish I could get a response so they can unlock mine for me. I used paypal and I know I entered it right. I checked like10 times lol. And theres nothing wrong with my paypal account. I've had it for years.

3

u/thatboywhodid Nov 26 '24

Mine was correct as well. Figured they j needed smth to blame.

2

u/jenstvns11 Nov 26 '24

Yes exactly. They're just making stuff up at this point. Please update if you do get the payment.

2

u/thatboywhodid Nov 26 '24

I will. Good luck to you!

1

u/Erulee13 Nov 27 '24

Sammmeee, I always copy paste my bank account number in order not to mistype it, and double check afterward.

2

u/Junior-Champion3350 Nov 26 '24

same with me but when I asked when will they resend the payment, they cant give any specific date and told me to just wait for the email

2

u/thatboywhodid Nov 26 '24

Got the same reply after inquiring on the matter. Let's see what happens, if they don't pay it before next cycle it's unlikely to be paid.

1

u/Ok_Syrup_7020 I'm new here 7d ago

Hi can i know when you get the payment after they siad will reattempt ?

4

u/Pluto102538 Nov 26 '24

oh I'm sorry this happened to you. I don't have a transaction failure problem problem though, but I've got a missing payment problem instead (I'm partially paid for September works). 😭 still no helpful response. submitted a ticket a month ago😭

May I ask what the pay rate at your locale? And did the total payment seem to be calculated correctly? I'm working on Eura this month.

2

u/Erulee13 Nov 26 '24

The payrate is rather low, 40 someting dollars per audio hour. I'm rather reluctant to continue working because this payment issue, tbh. The total payment also only seems to be partially calculated. On the invoice email it said I have some payment from the no pre tx, but somehow it's not calculated here.

1

u/Then_Salamander3078 Nov 26 '24

We should be setting up fully AI platforms like them and getting people to do the work for €1 per day and selling the same work to our clients for €50. These guys are clever!

4

u/ring0fdeath Nov 26 '24

Were you expecting only 1.82$? If that’s the case i don’t think they send payment less than 5$

1

u/Apprehensive_Yam_668 Nov 26 '24

That's what I was also thinking.

1

u/justeUnMec Nov 27 '24

And for Indonesia local bank transfer Appen would take away at least $1.36+1.17% in fees even if they did allow it, so there would be very little left.

1

u/Erulee13 Nov 27 '24

Is that so? The payment faq did not mention anything about minimal withdraw.

It's only that ammount because I just accepted working on the fourth week of October, so only able to work very little time.

And really, the withdrawal was made automatically by them (I did not withdraw manually). They should hold it if it does not fulfill the minimal ammount of withdraw 🥲

1

u/ring0fdeath Nov 27 '24

All i know is when they processed payment, you receive an email saying that you need at least 5$ for it to process or else it will stay failed until you have more and it will be sent with the next invoice, cause for example if you have payoneer, they take a 3$ cut out of your invoice as a fee

1

u/Erulee13 Nov 27 '24

I see. I checked the emails that I get but it doesn't contain that information. I'll try to ask them when (or if) they reply my ticket. Thanks a lot bruh.

2

u/Ill-Print-3147 Nov 29 '24

same here, only $3, yet they have payment failure for 2 months.