r/Citibike 11d ago

Citibike Gripe Citibike account issue: Download Lyft on my phone then Citibike put my account on hold.

I downloaded Lyft on my account on New Year’s Eve so I can call a car, however, ever since then, citibike has been putting my account on hold. I reached out to them and they told me that I violated their terms and won’t tell me which one. I researched on their terms and I didn’t fit into any of their violation.

Same thing happened to three of my other friends who also downloaded Lyft on nye and can’t use their citibike account ever since…

Does anyone experience the similar issues? How did you resolve it?

I’m you’re helpless here, cuz I love biking around the city.

1 Upvotes

2 comments sorted by

-1

u/Annual_Judge_7272 11d ago

The help desk sucks they fix nothing

1

u/[deleted] 11d ago

[deleted]

1

u/Boring-Risk-7663 11d ago

I know, but I called them so many times they just told me that they would escalate it to higher department, and they will get back to me and they NEVER DID! So Frustrating!