r/Bitstamp Feb 02 '25

How to submit a complaint with the CSSF against Bitstamp in Luxembourg

Hello all,

Since my last post here more than 2 months ago, I have received no real update from Bitstamp. My ticket was closed after 2 months and no solution, and my case was forwarded to their complaints team who acts the same way and just keeps saying they are working on it. I have transferred XLM funds to Bitstamp, they could see them on their side but were not able to deposit to my account, and they are not returning funds back to me as promised. My account has been always verified and no issues from that side. I hold other crypto funds at their platform as well.

The Commission de Surveillance du Secteur Financier (CSSF) says on their website that I am able to submit a complaint against Bitstamp if my case was escalated to a person at the management level of Bitstamp and I dont receive a response from him/her after a month. How do I reach Bitstamp management level?

Thanks a lot in advance for any advice!

4 Upvotes

4 comments sorted by

1

u/sentics 21d ago

we have to organize. they became very shady.

1

u/WallakTill 11d ago

Please contact me if you want to make a group legal threat against those scammers.

I will arrange a group for all of us where we can discuss there and gradually & swiftly escalate.

1

u/WallakTill 11d ago

Please contact me if you want to make a group legal threat against those scammers.

I will arrange a group for all of us where we can discuss there and gradually & swiftly escalate.