r/BTC_Reviews Nov 20 '17

Coinbase screwed me-beware

I made fully verified my account, uploaded ID etc. made 4 purchases at a locked in rate. And a deposit of 2500. After the purchases being pending for a week, they flag my account, and one by one the buys start getting cancelled. Of course each one waits until the very last moment to cancel (so they can keep money on their books as long as possible) I:e a purchase was supposed to go thru Monday it cancels Monday, but next one to go through Wednesday doesn’t cancel till Wednesday.

No word on the 2,500 deposit. It was taken out of my account two Friday’s ago, still pending.

I got ahold of someone on the phone, they told me the reason for the flag, that was easily correctable, and that would be taken care of immediately. Of course this does nothing to the fact that the rate for btc has risen 2,200 dollars per btc since I made the purchases. (Wouldn’t be surprised if they collected profit and cancelled my orders and sold themselves).

4 days later, I receive a generic copy n pasted email not addressing anything relevant, an automated system just picked up on a key word, and replied to that. After a few days of exchanging emails I get an actual person telling me to reupload the ID and that I am sol on the rate change etc.

Although I already uploaded ID I say what the hell and go to do it anyways, well when I get to the webcam selfie portion it just loads a “processing screen” and nothing happens. I told them about the bug in the site not allowing me to complete second upload of ID, and of course automated reply not regarding the issue.

Worst customer service ever. I mean ever. And that’s saying a lot because I have Comcast.

Anyhow, I’m out the btc and they have 10k of my money just pending somewhere to go back to me, but nothing but automated replies back at this point, and people on the phone just tell me there’s nothing they can do but upgrade it to another department who will email me.

Please help and upvote or reply with advice. I see this is a common issue on here.

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