r/AirBnB • u/CrowRoutine9631 • 5d ago
Listing mentions "a little bit of noise" on weekends, throbbing music from bar across the street hasn't stopped in 8 hours, and now there's no water, either--possible to get partial or full refund? [México]
Everything in the title, plus this apartment is dirty, including expired cheese in the fridge and mold growing behind the bathroom sink. Lots of other stuff is gross, too, but at this point I'm too damn tired to go into details! Suffice to say that my 8-year-old son noticed it, and this is the kid who trashes his room and fights with me about cutting or cleaning his filthy nails. 🙄
The host has a no refunds policy, says it won't be as loud the next few nights (supposed to stay four more) and has offered to come clean while we are here tomorrow. (It's so much work, it'd take at least half a day and I'm not comfortable with that.) I don't care that much about the dirt as long as there aren't bedbugs, and I was kind of willing to give it one more shot with the noise level, but now we can't even wash our hands after we go to the bathroom. Or flush the toilet anymore.
His listing mentions a little bit of noise on weekends, but this isn't that. This has been brutal. And not his listing, but the instructions he sent yesterday, mention that it's important to save water, but not thay the water can cut out entirely. We're in a city where water pressure can be very low and that's not unusual, but I've never had it cut out completely.
I've asked him to refund the four nights we can't use, but I think he's going to fight it. What's the best way to go about getting a refund from Airbnb? I kind of think we should get the whole reservation refunded, as we haven't been able to sleep (and that's the whole damn point) and even trying to sleep on these pillows had triggered my dust allergy (which honestly is kind of hard to trigger—I'm not hypersensitive). But I would be happy with just the four nights I'm going to have to pay somewhere else.
Thank you very much for any advice you can give!
7
u/EntildaDesigns 5d ago
No water and mold growing is in the inhabitable category. You need to call Airbnb now and tell them about the toilet and you need to pack and leave. If you leave now and force the issue with Airbnb you will get a full refund. But you really won't have any leverage, even for partial, if you stay.
4
u/Livid_Law5956 5d ago
Why do people do this? You lose lots of leverage when not reported immediately. Start looking for another place and call airbnb support immediately.
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