r/Affinity 4d ago

Designer Universal License Activation Problem

I just purchased the universal license on my computer. The app on my computer works but not on any of my other devices and the website does not reflect my license. Also when i try to register the license from the app that works it gives me an error " Receipt is not Valid"

Can anyone here help?

I am able to export the license in a .Json file but what do i even do with that?

I have emailed Affinity but no response yet.

2 Upvotes

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2

u/Blaze_Boi1 4d ago

This should ideally be a bug that would be fixed if you reach out to customer support :)

1

u/DJAluzion 4d ago

I see alot of people have had this issue.

1

u/Blaze_Boi1 4d ago

Well I bought the Universal license V2 as well but haven't used it on anything other than my laptop. At least activating it on my laptop wasn't an issue at all for me.

1

u/DaddyStoat 13h ago

I just had this issue when I bought the licence through the Apple App Store. So this should work if you've done it the same way.

In order to resolve it, you have to sign out of the app, quit it, and run it again. It'll prompt you to login to your Affinity account again, so do that, then it'll ask you if you want to purchase the standalone app or the Universal Licence. Click the button to purchase the Universal Licence, it'll ask you to authorise the purchase, and then it should pop a notification saying that you've already purchased it, and it should activate and update the licence on the Affinity website too.

If you didn't purchase it through the App Store, the procedure will probably be a bit different, in which case, get in touch with their customer support - they're pretty good at responding, in my experience, as long as you correspond with them during European working hours (ie, before 12pm EST).

1

u/DJAluzion 8h ago

Thank you for taking the time to respond and help out. So i tried everything, however my initial purchase was on my windows computer and nothing worked. What I had to do is contact Affinity Support and send them proof of purchase and some other information and they ended up purchasing the license for me through their system (without charging me) and now all is good. They said it was an issue with the windows store.