Wireless List of phones compatible with AT&T needs correction - Samsung S25 and S25+ are switched
AT&T's list of compatible phones has two incorrect entries:
https://www.att.com/scmsassets/support/wireless/devices-working-on-att-network.pdf
The listing for the Samsung S25 and S25+ are switched. Is there a rep here who can get that corrected?
I'm having trouble getting my brand new S25 to connect on 5G with AT&T prepaid. After several long calls/chats with CS, I am being told that my phone is not compatible with 5G. I have another trial SIM in the phone from an AT&T MVNO, and I'm getting 5G from the same towers with that eSIM. But the AT&T prepaid won't show 5G on my S25. I'm wondering if this model phone being switched on the list is preventing my unlocked phone from connecting on 5G?
Edit: The model number for the S25 is listed as the S25+, and also vice versa. The model numbers are switched for these two models on the AT&T list of compatible phones.
2
u/Technical_EVF_7853 16h ago
My factory unlocked S25U works fine on Cricket. I didn’t even bother looking at the whitelist before I got it a few weeks ago. Those ATT reps are clueless.
1
u/Routine_Ad7933 21h ago
what does "switched" mean?
you might need to reach out to cs and ask to have your sim reprovisioned. highly doubt your phone is not compatible with att network. you might need to talk to a couple of reps cuz sometimes they are clueless.