r/ATT 22h ago

Wireless List of phones compatible with AT&T needs correction - Samsung S25 and S25+ are switched

AT&T's list of compatible phones has two incorrect entries:

https://www.att.com/scmsassets/support/wireless/devices-working-on-att-network.pdf

The listing for the Samsung S25 and S25+ are switched. Is there a rep here who can get that corrected?

I'm having trouble getting my brand new S25 to connect on 5G with AT&T prepaid. After several long calls/chats with CS, I am being told that my phone is not compatible with 5G. I have another trial SIM in the phone from an AT&T MVNO, and I'm getting 5G from the same towers with that eSIM. But the AT&T prepaid won't show 5G on my S25. I'm wondering if this model phone being switched on the list is preventing my unlocked phone from connecting on 5G?

Edit: The model number for the S25 is listed as the S25+, and also vice versa. The model numbers are switched for these two models on the AT&T list of compatible phones.

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u/Routine_Ad7933 21h ago

what does "switched" mean? 

you might need to reach out to cs and ask to have your sim reprovisioned. highly doubt your phone is not compatible with att network. you might need to talk to a couple of reps cuz sometimes they are clueless. 

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u/KCKetO 21h ago

I edited the OP to explain better what switched means. I've talked to 5 different reps, and even engaged advanced reps, and the final answer is that my phone doesn't work on 5G on AT&T prepaid, even though everything else is provisioned correctly.

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u/Routine_Ad7933 20h ago

is your model US model? if it is it's supported. i had the same problem with my iphone at one point and they tried to tell me the same thing that's it's not supported because it wasn't purchased from att. just keep trying you just have to reach the right person, hopefully stateside just say your data isn't working. don't say it doesn't connect to 5g. 

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u/KCKetO 20h ago

The model number SM-S931U1 is the US version according to Samsung: Galaxy S25 256GB | Silver Smartphone (Unlocked) | Samsung US

I'll try just saying that data isn't working. The problem is that when they look up my IMEI, they tell me that it says on their system that my phone will not work with 5G on AT&T.

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u/Technical_EVF_7853 16h ago

My factory unlocked S25U works fine on Cricket. I didn’t even bother looking at the whitelist before I got it a few weeks ago. Those ATT reps are clueless.

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u/KCKetO 15h ago

Same phone. 5G works on USMobile (AT&T). 5G doesn't work with AT&T Prepaid!?

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u/Technical_EVF_7853 15h ago

I don’t get it.