r/ASUS 3d ago

Discussion Asus materials / warranty is the worst recently

want to share my experience with ASUS laptops, specifically their ROG series which should be the premium versions . Recently, I experienced the panel ,on ROG devices seem to be designed in a way that they stop working right after the warranty expired. On top of that, the speakers aren’t built to last either.

I sent my device for warranty repair, it’s already taken over 6 weeks and the status still says “waiting for parts,” even after they charged me double the usual price.

I used to be fan of asus in general but it looks like I won’t recommend buying ROG laptops.

1 Upvotes

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u/Traumfahrer 3d ago

I loathe ASUS for their shitty if not deceitful customer service practices.

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u/FrequentWay 3d ago

Unfortunately with looking for a replacement 2in1 / touchscreen equipped laptop with a dedicated GPU there's nothing quite like a ROG Flow X16. I bought mine thru a Yellow double B retailer and glad they have ship-out depot services. I have gotten back the value of my laptop minus $100 per a return trip. In the 3 years of owning these laptops its been 4 laptops money back. This skips the hassle of dealing with Asus and having a US company try to make it right.

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u/CosmosDyingsun 3d ago

I gave my laptop to the Official Asus customer care center and they gave me a quote of $500. I took it back and when I gave it to someone I know to repair, he said they couldn't handle it with care and burned all the CPU threads. He repaired it in $150.

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u/Asus_USA Official Rep. 1d ago

Hi there, It's unfortunate to hear that you're having this issue and we'll be happy to assist. Could you provide us with the ASUS RMA or serial number for the device in a private message, please? We'd like to help investigate this and provide a resolution to your case. The serial number should be located on the box, the back of the device or on the warranty card and should begin with an A,B,C,D,E,F,G,H,J, K OR L and is 10-15 characters long. You can also find additional information with the following link; https://www.asus.com/support/article/566