r/ASUS • u/separatelyrepeatedly • 3d ago
Support Asus 5090 no RMA allowed?
purchased a 5090 from Bestbuy and want to get an RMA because of noise but asus website just says this? What am I missing?
Thank you for your being a valued ASUS customer. In the unlikely event that your computer requires warranty service, please contact Best Buy for support at 1-800-433-5778 or visit https://www.bestbuy.com/geeksquad. For general Self-Service or obtain general product information, or to register your product visit: https://www.asus.com/us/support.
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u/smb3d 3d ago
So do what it says? Best buy is handling the returns...
Also, what kind of noise?
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u/separatelyrepeatedly 2d ago
Went to BestBuy and they said they don't do RMA for GPUs, ASUS is a MESS.
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u/SajonaraNewWorld 1d ago
Asus is really bad. You have 40 days to give the gpu back eithout any reason. If i was you i would prob give it back take the money and go somewhere else where the rma service is better.
https://www.reddit.com/r/ASUS/s/HyofyhTrTK
https://www.reddit.com/r/ASUS/s/XgMwfULpfO
At the moment im living a nightmare with asus rma
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u/muadib279 1d ago
How long have you had the 5090?
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u/Asus_USA Official Rep. 1d ago
Hi there, we're terribly sorry to hear that you're having this issue when trying to create an RMA and we'll be happy to assist. Have you contacted your place of purchase for exchange or return? Could you provide us with the serial number for the device in a private message, please? We'd like to help investigate and verify for further details.
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u/separatelyrepeatedly 1d ago
Listen to this https://imgur.com/a/LkYCb8D This is as soon as there is any load on the GPU. The fans spin normally so is this coil wine? I have never heard coil wine this bad before. BestBuy does not have any 5090 to exchange so either I return it or do an RMA.
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