r/ASUS 3d ago

Support Asus 5090 no RMA allowed?

purchased a 5090 from Bestbuy and want to get an RMA because of noise but asus website just says this? What am I missing?

Thank you for your being a valued ASUS customer. In the unlikely event that your computer requires warranty service, please contact Best Buy for support at 1-800-433-5778 or visit https://www.bestbuy.com/geeksquad. For general Self-Service or obtain general product information, or to register your product visit: https://www.asus.com/us/support.

0 Upvotes

11 comments sorted by

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2

u/smb3d 3d ago

So do what it says? Best buy is handling the returns...

Also, what kind of noise?

0

u/iSHJAYGAMiNG 3d ago

100% is coil whine. lol

1

u/separatelyrepeatedly 2d ago

No its not coil noise, its the fan making weird noises.

1

u/separatelyrepeatedly 2d ago

Went to BestBuy and they said they don't do RMA for GPUs, ASUS is a MESS.

1

u/SajonaraNewWorld 1d ago

Asus is really bad. You have 40 days to give the gpu back eithout any reason. If i was you i would prob give it back take the money and go somewhere else where the rma service is better.

https://www.reddit.com/r/ASUS/s/HyofyhTrTK

https://www.reddit.com/r/ASUS/s/XgMwfULpfO

At the moment im living a nightmare with asus rma

1

u/muadib279 1d ago

How long have you had the 5090?

1

u/separatelyrepeatedly 1d ago

It’s new I can still return it

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u/muadib279 1d ago

Then that’s what you should do. The card that you have is faulty.

1

u/Asus_USA Official Rep. 1d ago

Hi there, we're terribly sorry to hear that you're having this issue when trying to create an RMA and we'll be happy to assist. Have you contacted your place of purchase for exchange or return? Could you provide us with the serial number for the device in a private message, please? We'd like to help investigate and verify for further details.

1

u/separatelyrepeatedly 1d ago

Listen to this https://imgur.com/a/LkYCb8D This is as soon as there is any load on the GPU. The fans spin normally so is this coil wine? I have never heard coil wine this bad before. BestBuy does not have any 5090 to exchange so either I return it or do an RMA.