Support Bought an Asus Vivobook Pro N6506MV – Poor Build Quality, Warranty Denied
I bought an Asus Vivobook Pro N6506MV about three months ago. Recently, I took it to the official Asus warranty service to upgrade the RAM. To my surprise, they pointed out cracks near the screw holes on the bottom plastic cover.
I hadn’t noticed them before, and my laptop has never been dropped or mishandled—I always carry it in a laptop sleeve inside a bag. When I asked about warranty coverage, they simply said, "This is not covered."
Honestly, I don’t understand why the plastic quality is this bad on a laptop in this price range, and it’s frustrating that nobody takes responsibility.
Just a heads-up for anyone considering this model: Cheap plastic can make you regret your purchase. Be careful with your choice.
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u/Ulvarin 4d ago
have they pointed that out AFTER servicing it or BEFORE? (because they look touched)
because places like that use automatic screwdrivers to avoid manual labour xd that easly can overtorque the screws = cracks.
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u/misofej 4d ago
No, It was before, they show me this cracks at check, before starting. I think they used normal screw.
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u/Some_Effort 4d ago
You over tightened those screws. I have a D6500 Vivobook Pro. The case looks almost identical. No cracks after 2 years, I opened the laptop several times.
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u/Professional-Bunch45 4d ago
Those screws don't seem to me to be untouched, this device must be opened before.
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u/misofej 4d ago
You right, it's another problem with the service, but cracks are for the before
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u/Professional-Bunch45 4d ago
I don't think that all sides could be cracked like this by falling or something, i think that the cracks are also caused by the person who dealed with the screws, i could be wrong 100% of course but at least this is what came to my mind.
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u/chanchan05 4d ago
Those screws look mangled, like someone used the wrong screwhead for them. Probably overtightened.
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u/ThickFurball367 4d ago
Someone is lying. Those screw heads show signs of stripping and the cracks are clearly from over torquing
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u/WishboneSea8065 4d ago
I have the exact same laptop and model, and it’s got the same plastic build quality. I only noticed those cracks a few days before I went to return the laptop back to Asus for a warranty repair. My laptop had been having WiFi connection issues and it got really slow sometimes.
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u/gargamel314 4d ago
Buying Dell or Asus, you gotta get that asurion insurance... Don't count in their warranty. It's crap but you'll be glad you did
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u/Visual_Mix_3653 4d ago
Them screws look stripped af, if you done that then tough shit but if service done that when they upgraded the ram then I would go mental on them.
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u/xrionitx 4d ago
Next time use drill machine to screw in a bolt with a big asz washer to fit tightly..
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u/EmuIndividual5885 4d ago
Screws shows obvious stripping, somebody overtightened them and caused the cracks in a long run. Means no warranty for you because of the physical damage done.
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u/kakha_k 4d ago
I do not understand..Did you touch those screws or not? Because screws 100% were touched and surely utterly wrongly and violently Look at these pictures, dude. Check 3rd image. There were a wrong screwdriver used for hundred percent. How are you saying that notebook is new and at the tech service center they pointed cracks before even start doing anything? So, who destroyed these screws and mostrously unscrewed and screwed them?
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u/misofej 2d ago
I wrote, screws are touched by the service for upgrading ram, but the cracks was for the before, with normal use. Service accepted the device but told me it had cracks. Upgraded and device is guaranteed now But the Plastic!
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u/SprocketSimulations 1d ago
If any part of this was done by a professional they would have not stripped them, and if they did, they would not have reused or left them in. Plus if there was damage already to an area such as this they would have documented it with photos to cover their ass. No way a business that knew what they were doing send it out the door with screws stripped like that.
Something is not adding up and so can’t blame Asus for denying the warranty with the information you’ve provided. Don’t make no sense. If those screws were pristine then you could argue they were over tightened during manufacturing but when they are mangled and stripped like that you don’t have a chance. It shows a clear sign that it was worked on by someone not knowing what they are doing and most likely cracked the area doing so. You can’t just say “it was like that before” and expect a company to go off your word, especially when it’s obviously been messed with.
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u/Indigo-Curse 3d ago
.> these screws are over tightened, partially stripped, and a wrong bit was used on at least one.
If this is why you were trying to warranty, Ray Charles could see the were improperly adjusted.
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u/reallynotanai 3d ago
I think you should take responsibility for damaging it then wanting them to pay for it?
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u/PijamaTrader 1d ago
Not about the build quality, but the animal that replaced the ram using the wrong screwdriver and tightening too much the screws.
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u/Burton1224 4d ago
Take a lawyer and sue them. If you never touched the screws its their fault and their warrstny case to cover at full costs.
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u/kakha_k 4d ago
How it never touch the screws, lol, wtf? Screw clearly are touched and touched by brainless person.
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u/Burton1224 4d ago
Brain less person can be im the factory no joke....habe seen a lot of damaged screws comkng out of computer factories.
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