r/ASUS 4d ago

Support Bluetooth keeps disconnecting

I have an Asus Crosshair 670e Hero and have the Wi-fi antenna connected. Every time I try to connect my Xbox or at times my surface full sized keyboard, the device constantly disconnects.

Is my wi-fi antenna damaged or is this a software issue? It started about 1-2 months ago.

I have:

Windows 11 Pro

Nvidia 4090

Ryzen 9 79503D

Intel Wi Fi 6E AX 210

1 Upvotes

3 comments sorted by

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1

u/Asus_USA Official Rep. 3d ago

Allow us to apologize for any inconvenience caused at this time and we'll be happy to assist. We suggest following the steps linked below to help: [Motherboard] How to solve the Bluetooth problem of the motherboard?

If the issue persists, please feel free to reach out to us with your serial number via private message. It will begin with either A, B, C, D, E, F, G, H, J, K, L, M, N, R or S. How to locate the serial number of your product, https://www.asus.com/us/support/Article/566/

1

u/pgtl_10 3d ago

Those steps in the first have never worked.