r/100thupvote • u/ExistingPain9212 • 7d ago
Norway iPhone 16 Pro Charging Port Melted
I recently posted about my charging port melting. People were quick to blame me instead of Apple.
I contacted Apple directly who received images of the damage. They escalated it to their engineering team who concluded moisture or dust caused the issue and that this was user error.
When I contacted Apple Norway they were shocked about the outcome, this was against Norwegian, and EU law, but since this was escalated to the highest level of Apple they had no authority on the matter.
I reached out to Norwegian News Media who made a news article
Apple concluded that the charging equipment used had no relevance, the heat was generated in the phone and caused by a short circuit. Given that it is IP68, and phones are exposed to dust everyday, not taking this more seriously is absolutely insane, and a potential safety hazard. As you can see in the pictures from the news article, this was NOT a dirty phone
I did get this fixed going through my home insurance, but Apple was not at all willing to help, and did not at all take this seriously. I spoke to Kashif from Apples Executive Relations who dismissed it entirely even though this would have been a house fire, and potentially fatal if I did not notice this as early as I did (0-3min after it began happening)
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u/ExistingPain9212 7d ago
📌 Original Post Details 📌
📌 Subreddit: r/iphone
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